The Implementations Manager leads the deployment of ECFX Notice, managing client expectations, project timelines, and cross-functional teams to ensure successful implementation and high client satisfaction.
Join our innovative team at ECFX, a company at the forefront of transforming the legal industry through technology. ECFX Notice automates the processing of Electronic Court Filing notices. The client success team has an impressive record of excellent client service, and we are looking for another star to join the team.
The Implementations Manager drives the successful deployment of ECFX Notice from kickoff through go-live and sustained adoption. This role combines project leadership, client partnership, and cross-functional coordination to deliver implementations on time, within scope, and at a consistently high standard.
What You’ll Do
- Own end-to-end implementation projects, delivering against timeline, scope, budget, and quality targets
- Serve as the primary client point of contact, providing status updates, managing expectations, and proactively resolving risks and issues
- Lead discovery to understand client workflows and success criteria; translate needs into a structured implementation plan
- Partner with internal technical teams to configure and validate ECFX Notice to meet client requirements
- Plan and deliver client onboarding and training to drive adoption and self-sufficiency
- Maintain accurate project documentation (requirements, decisions, plans, and status) to ensure alignment and continuity
- Identify and recommend relevant add-on products in partnership with Sales and Customer Success
- Drive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency
- Communicate implementation progress internally and escalate risks proactively to ensure a seamless client experience
Requirements
- Bachelor’s degree in Business, Information Technology, or a related field (advanced degree a plus)
- 5+ years of project management experience, ideally delivering SaaS implementations
- Working knowledge of the legal technology ecosystem; familiarity with docketing and document management systems (DMS)
- Strong client-facing communication skills with the ability to build trust across technical and non-technical stakeholders
- Demonstrated ability to lead cross-functional teams and manage multiple concurrent projects
- Ability to translate complex needs into clear plans, milestones, and actionable steps
- Highly organized and detail-oriented, with strong documentation habits
- Comfortable operating in fast-paced, evolving environments; proactive problem-solver with sound judgment
- Customer-first mindset and a track record of delivering high-quality client experience
- Experience with implementation/project tools (e.g., Jira, Smartsheet) and CRM platforms (e.g., HubSpot) required; experience with documentation tools (e.g., Confluence) preferred
Benefits
- Compensation: Annual salary of 100000-115000 USD/year
- Remote Flexibility: A fully remote role accommodating every US time zone, Hawaii included.
- Work-Life Harmony: Embrace flexibility with our supportive approach to working hours.
- Comprehensive Coverage: Enjoy a suite of insurance options covering health, dental, vision, and life.
- Discretionary Time Off: We recognize the importance of maintaining a healthy work-life balance. Our innovative approach to time off includes a discretionary time off (DTO) policy. This means that, in addition to scheduled vacations and holidays, employees can take unplanned time off when needed, subject to supervisor approval. We understand that life happens and trust our team to manage their time effectively.
- Employee Stock Options/401K: Opportunity to participate in the company stock option and 401K plan
- Join the ECFX family to be at the forefront of legal industry innovation. Here, we're not just creating software but laying the tracks for a more streamlined, accessible legal framework.
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