Import Specialist I

This position, supporting our Champlain, NY, team will follow a second shift schedule of either 4:00PM-12:00AM or 12:00PM-8:00PM Eastern Standard Time. At least one weekend day will be required.

The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders. 

Job Responsibilities:

• Serves as the customer service liaison between the company and the customer(s) 
• Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers
• Processes Customs and PGA (Participating Government Agency) entries for clearance of goods into the United States 
• Has experience specific to client submission requirements and clearance of specific commodities 
• Opens files, enters notes, information and document requests in corporate systems 
• Reviews commercial invoice for proper information 
• Reviews documentation or issues documents to meet government regulations and carrier regulations 
• Convert and verify shipment weight, volume and foreign currency 
• Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed 
• Communicates with specific offices, departments, and teams on all issues affecting customs brokerage 
• Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.
• Coordinates shipping details with U.S. forwarders, steamship lines, airlines, agents, etc.
• Maintains communication with customers, carriers and vendors 
• Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
• Coordinates pick-ups and invoices files 
• Stays up-to-date on regulations, laws, guidelines and Deringer requirements. Acts as a resource to internal and external clients. 
• Handles accounting processes accurately and in a timely manner
• Ensures email and telephone calls are promptly and professionally answered 
• Handles confidential information. May give instruction to colleagues and is expected to make recommendations to improve processes and the functioning of the department and/or company 
• Other duties as required and assigned 

Required Qualifications:

• High School Diploma/GED
• Willing to work weekends
• Previous customs brokerage experience 

*To ensure competitive and equitable compensation, pay may vary based on the candidate’s regional market compensation rates.

Competencies: 

All Deringer employees should be fully committed to the Core Values:  

Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability 

In addition, the following competencies are specific to this position:  

Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. 

Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.  

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed.  

Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.  

Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.  

Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work.