Builds and manages a network of independent last-mile delivery contractors. Responsibilities include recruiting and vetting contractors, coordinating interviews and startup plans, auditing delivery operations and documentation, monitoring performance, validating invoices and payouts, coaching contractors, and collaborating with managers to support business growth, service quality, and new-business launches.
The Field Capacity Specialist is responsible for establishing and maintaining a network of qualified Independent Contractors (ICs) to support business objectives. Will coordinate with General Managers to monitor ICs performance. Collaborate with General Managers, Regional Managers and Regional Director to support business growth, attrition of ICs generation and continuing to monitor delivery SOPS to meet/exceed customer standards. Coach, train and teach IC’s on our customers’ requirements
ESSENTIAL FUNCTIONS
Contractor Business Management
- Research, identify and sign up ICs in specified markets.
- Maintain consistent vetting process for qualifying ICs based on Company, DOT and other legal requirements.
- Perform IC audits during load-out, uniform inspections, truck inspections ride-behinds, in-home, check-in and invoice validation to ensure industry- leading delivery service.
- Ensure process for IC paperwork and payout is accurate, understood and followed
- Act as recruiting liaison between IC’s and location Managers.
- Maintain industry knowledge and pulse of IC pay by differentiated delivery service level.
- Recruiting and startup planning to support ’go live’ for new business.
Support
- Maintain a thorough working knowledge of all locations, clients within those locations and services offered.
- Coordinate IC interview with Operations Team.
- Quarterly Business Reviews with ICs and Managers.
- Provide IC rates for Business Development Opportunities.
- Other duties as assigned.
Required Skills
- Ability to develop and maintain rapport and effective internal and external relationships to support business success.
- Excellent verbal and written communication skills.
- Experience with Microsoft Office and other business systems.
- Understand P&L and sales profitability.
Required Experience
- Undergraduate degree in business or a related field preferred.
- 5+ years of operations, management, systems/applications experience in logistics and supply chain service environments or delivery service providers.
- Experience with 3rd party contracts for delivery agents.
- Previous Business Development experience a plus.
About
FIDELITONE helps clients earn their customers’ loyalty through specialized services in inbound logistics, order fulfillment, last mile delivery, and service parts management. With 40+ locations across the U.S. and over 7 million annual shipments and deliveries, FIDELITONE manages resources, creates right-fit solutions, and optimizes supply chain processes to advance clients’ business performance and profitability.Founded in 1929 with an entrepreneurial spirit and the principle of customer focus, FIDELITONE has been leading the supply chain industry with high-performing systems for over nine decades.
FIDELITONE Wauconda, Illinois, USA Office
Wauconda, IL, United States
FIDELITONE Bensenville, Illinois, USA Office
Bensenville, United States
FIDELITONE Chicago, Illinois, USA Office
Chicago, United States
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