*Inside Sales Manager

POSITION SUMMARY

Kelvion is seeking an Inside Sales Account Manager to join the United States Sales Team. This role is responsible for achieving sales revenue and profit targets for assigned market segments, growing existing accounts, acquiring new customers, and driving profitable sales of Kelvion products and services. You will be responsible for developing strong customer relationships, identifying new business opportunities, and delivering profitable sales growth. The Inside Sales Account Manager will support Kelvion’s commercial objectives by maintaining an active sales pipeline, coordinating internal resources, and ensuring customer needs are met with timely, accurate, and value-driven solutions.

RESPONSIBILITIES & DUTIES

• Achieve sales revenue and profitability targets for assigned products, solutions, and market segments
• Engage daily with prospective and existing customers
• Lead the sales process for assigned accounts, including qualifying opportunities, proposing solutions, and closing business
• Drive sales campaigns in coordination with Account Executives and Marketing
• Document customer interactions and maintain account records in Kelvion’s CRM
• Coordinate with Solutions Engineering, Customer Service, and Manufacturing to support customer success
• Support strategic partnerships aligned with Kelvion’s growth goals
• Represent the Company at trade association meetings and exhibitions
• Assist Finance and Quality with customer-related activities as needed
• Improve performance across assigned accounts
• Demonstrate the highest level of professionalism to the marketplace and competition when representing the Company
• Monitor competitive activity and assess its impact on divisional goals and objectives

GROWTH EXPECTATIONS

Grow and maintain revenue independently within designated accounts and target markets. Focus on penetration by expanding business with existing customers and conversion by identifying new opportunities for Kelvion.

KEY PERFORMANCE INDICATORS

- Order intake revenue

- Gross margin

- Customer visits, engagement, and related activity

- Sales pipeline management

- Customer network expansion and decision-maker identification

- Quote activity, hit rate, and quote-to-order conversion

- Retention, penetration, and conversion

- Days sales outstanding

- Payment Terms

- Contract performance and revenue management against forecast or goal

REQUIREMENTS (KNOWLEDGE, SKILLS & ABILITIES)

• Advanced knowledge of heat transfer technology.
• Advanced knowledge of the assigned market segment.
• Intermediate understanding of competitor products.
• Advanced sales management skills.
• Advanced understanding of channel partner sales, including representatives, distributors, and agents.
• Intermediate proficiency with computer technology and Microsoft Office programs.
• Advanced communication skills.
• Advanced training and presentation skills.
• Travel ~25%

EDUCATION AND EXPERIENCE (required levels)

• Bachelor’s degree
• Understanding of Strategic Partner sales, including representatives, distributors, and agents
• 3-5 years of sales or related experience
• Experience with heat transfer systems and technology preferred

RESPONSIBILITIES – Safety

• Support a safe workplace and help ensure employees return home safely each day.

RESPONSIBILITIES – Quality

• Apply Kelvion’s Standard of Excellence, including quality requirements, to all work.
• Follow all requirements in the Quality Management System.

RESPONSIBILITIES – Corporate / Site

• Follow all company policies and procedures, including the Global Code of Business Principles, Code of Ethics and Business Conduct, and Operational Framework.
• Promote the Knoxville Standard of Excellence, including ethical behavior, honesty, integrity, and a one-team culture.
• All employees are expected to follow government and corporate laws, rules, regulations, policies, and procedures.

MENTAL REQUIREMENTS 

Ability to function and perform successfully in a highly paced, demanding and competitive sales environment.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal physical requirements associated with travel, customer visits and attending trade exhibitions.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.