Provide order entry, quotes, and customer support for steel processing customers. Maintain customer contacts, resolve complaints, manage chargebacks, release finished goods to meet needs, and build strong customer relationships while cross-training to cover teammates.
Description
Heidtman Steel Products, Inc. is seeking a motivated and detail-oriented Inside Sales Representative (ISR) to join our team in Granite City, IL. The ISR will play a crucial role in assisting customers, processing orders, and ensuring a high level of service and satisfaction.
Key Responsibilities:
- Enter customer orders based on schedules and forecasts
- Provide accurate and timely quotes to customers
- Maintain extensive internal and external customer contact
- Release finished goods in accordance with customer needs
- Address and resolve customer complaints and inquiries
- Manage charge backs and related issues
- Collaborate effectively as a team player while also being able to work independently
- Focus on developing and building strong customer relationships
- Cross-train to provide coverage for team members during absences
- Perform other duties as assigned
Requirements
- Previous inside sales experience within the steel processing industry (preferred)
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Detail-oriented with strong organizational skills
- Ability to work in a fast-paced environment
- Proficient in using computer systems and software for order entry and customer management
- Team-oriented mindset with a commitment to customer service
Company Information:
Heidtman Steel is a leading service center network with over 70 years of excellence in steel processing and customer-focused solutions. As a family-owned company, we are proud to combine innovation with a strong “can-do” attitude, delivering tailored solutions to customers ranging from large OEMs to small job shops.
We value our employees as our most important resource and foster a supportive, family-like environment.
What We Offer:
- Competitive compensation with Return-on-equity incentives
- Comprehensive benefits package including medical, vision, dental, and prescription coverage
- 401(k) plan with company match and flexible spending account
- Company paid disability and life insurance benefits
- Health club reimbursement and tuition assistance and more!
We invite qualified candidates to apply and become a part of our dynamic team at Heidtman Steel Products.
EEO
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