At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job DescriptionWe are seeking a highly organized, detail-oriented Instructional Designer to join our Training team with a strong focus on credit card–related learning content. This role is responsible for designing, developing, and delivering engaging training experiences while efficiently managing complex workflows that route learning collateral through compliance reviews and web portal publishing processes.
The ideal candidate is equal parts creative, organized, and execution-focused, with experience working under deadlines, juggling competing priorities, and confidently delivering training—primarily via live webinars.
Key Responsibilities
- Design, develop, and maintain instructional content focused on credit card products, policies, and processes
- Create engaging learning materials using authoring tools (preference for Articulate Storyline and/or Rise)
- Traffic training collateral through compliance, legal review, and internal approval workflows
- Manage publishing and updates to internal web portals
- Plan and deliver live, virtual training sessions (webinars) for diverse audiences
- Present with confidence and clarity, ensuring high engagement and learner comprehension
- Partner with subject matter experts, compliance teams, and stakeholders to ensure accuracy and alignment
- Manage multiple projects simultaneously while meeting deadlines and maintaining quality
- Apply project management best practices to scope, schedule, track, and deliver training initiatives
- Support in-person training when required; occasional travel may be needed
- Bachelor's degree, or equivalent work experience
- Six to eight years of experience in marketing or related field
Preferred Skills/Experience
- 3+ years of experience in Instructional Design, Learning & Development, or a related field
- Experience developing training in a regulated environment (financial services strongly preferred)
- Proficiency with eLearning authoring tools, preferably Articulate
- Strong organizational skills with a proven ability to manage complex workflows and approvals
- Exceptional attention to detail and quality control
- Demonstrated experience working under deadlines and prioritizing competing tasks
- Comfort presenting to groups via webinar or virtual platforms
- Strong written and verbal communication skills
- Experience managing projects from concept through delivery
- Experience with credit card products or consumer banking
- Familiarity with LMS platforms and content publishing workflows
- Background in instructional design methodologies (ADDIE, Agile, etc.)
- Experience facilitating instructor-led or blended learning
- Basic understanding of compliance, risk, or legal review processes
Key Attributes for Success
- Highly organized and process-driven
- Confident, engaging presentation style
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
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