Insurance Operations Specialist

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Essential Job Functions and Responsibilities

• Responsible for performing and coordinating day-to-day policy administration tasks:

  • Performs a variety of policy administration tasks in support of the business.

  • Prioritizes daily workload and coordinates assignments in a manner to ensure accurate and timely completion.

  • Reviews completed assignments.

  • Provides training and technical advice to similar positions.

  • Ensures accuracy, timeliness, quality of work, and recommends improvements to processes and procedures.

• Utilizes computerized systems for research, tracking, information gathering, and/or troubleshooting (i.e., Microsoft Teams, Outlook, Excel/Word, legacy systems, internal systems, third party vendor delivered systems, etc.).

• Shares and/or conveys complex information via telephone, e-mail, fax, regular mail, or in person to underwriters, agents, brokers, reinsurers, and/or insureds, maintaining a professional demeanor in all situations.

• Participates in other departmental processes/projects, such as changes/enhancements to forms and screens, user acceptance testing for systems and policies, and reviewing impact to current policies/practices.

• Acts as a liaison with other departments and facilitates interdepartmental communication.

• Demonstrates advanced knowledge of department policies and procedures and utilizes in-depth understanding of the business (including products, coverage, etc.) and organization. 

• Ensures compliance with company and regulatory guidelines.

• As appropriate for line of business, may approve new business, renewal business and/or endorsements based on a defined set of instructions/guidelines.

• Performs other duties as assigned.

Job Requirements

• Associate degree or equivalent. Business, Finance, Liberal Arts, or related discipline.

• Generally, 5 or more years of related experience.  Experience in the insurance industry preferred.

• Excellent interpersonal and communication skills.

Business Unit:

Salary Range:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.