IT Infrastructure & Operations,  Associate Director  (Monitoring & Observability)  - Hybrid (ET/CT) R0056532

IT Infrastructure & Operations,  Associate Director  (Monitoring & Observability)  - Hybrid (ET/CT) R0056532 | GBS | GTS Hosting  Wolters Kluwer

Job Summary:

We are seeking a forward‑thinking and execution‑oriented IT Infrastructure & Operations,  Associate Director  (Monitoring & Observability) to provide thought leadership and hands‑on delivery of modern observability practices across our IT infrastructure and applications. This role will lead the strategy, architecture, and implementation of monitoring, logging, tracing, and AI‑driven observability capabilities that enable proactive detection, rapid diagnosis, and continuous optimization of system reliability and performance. The ideal candidate brings a strong point of view on observability maturity, leverages automation and AIOps, and has a proven track record of turning vision into scalable, operational solutions.

Hybrid Requirement: Eight days a month to the closest office (USA) within 50 miles. Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office | #LI-Hybrid

Division/BU About Us:   https://www.wolterskluwer.com/en/about-us/organization | https://www.linkedin.com/company/wolters-kluwer/ 

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Required Job Qualifications (5yr+ Tech/Leadership  minimum in role)

• Leadership & Thought Leadership: Proven experience leading technical teams and serving as a trusted voice on observability, monitoring strategy, and operational excellence
• AI & Automation Focus: Experience applying AIOps, machine learning, or advanced analytics to improve signal quality, detection, and root‑cause analysis.
• Delivery & Execution: Demonstrated success driving complex initiatives from concept to production with measurable outcomes.
• Incident & Reliability Practices: Strong background working with SRE, incident management, and reliability frameworks.
• Tool Proficiency: Hands‑on and architectural experience of monitoring and ITSM platforms.
• Performance & Optimization: Experience in alert tuning, capacity monitoring, performance analysis, and systematic problem elimination.
• Collaboration & Influence: Ability to partner across engineering, operations, and leadership teams to drive adoption and change.
• Program & Project Management: Proven ability to manage large‑scale, multi‑stakeholder initiatives with clear delivery milestones.

Preferred Job Qualifications:

• 2+ years of experience as a people manager, with direct accountability for team performance | Demonstrated success leading a team of ~6 direct reports

Key Responsibilities:

• Lead, mentor, and inspire a team of monitoring and observability engineers, setting a clear technical vision and fostering a culture of ownership, innovation, and delivery excellence.
• Act as a thought leader for observability, defining and driving an enterprise‑wide strategy that incorporates modern telemetry (metrics, logs, traces), AI/AIOps, automation, and reliability engineering principles.
• Own end‑to‑end implementation and delivery of observability initiatives, from design and proof‑of‑concept through production rollout, adoption, and continuous optimization.
• Oversee the implementation, scaling, and modernization of observability platforms and tools (e.g., Datadog, Splunk, Prometheus, Grafana, New Relic, ELK, OpenTelemetry), ensuring reliability, performance, and cost effectiveness.
• Champion AI‑driven observability and analytics, including anomaly detection, predictive alerting, noise reduction, and intelligent root‑cause analysis.
• Define and enforce instrumentation standards, monitoring coverage requirements, dashboarding conventions, and SLO / SLA frameworks aligned with business outcomes.
• Partner closely with infrastructure, platform, DevOps, application, security, and incident response teams to embed observability into system design, CI/CD pipelines, and operational workflows.
• Lead post‑incident reviews and continuous improvement efforts, translating insights into concrete enhancements that reduce recurrence, alert fatigue, and mean time to detect (MTTD) and resolve (MTTR).
• Deliver data‑driven insights and executive‑level reporting on system health, reliability, capacity trends, and observability maturity.
• Evaluate, select, and manage vendor relationships and tool roadmaps, influencing platform direction and driving maximum value from investments.
• Stay ahead of emerging trends in observability, AIOps, and reliability engineering, and translate those ideas into strategy and practical solutions for the organization.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.   🔗 https://www.wolterskluwerbenefitsguide.com/welcome/

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.