IT Manager - Network Operations

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

The manager oversees LAN, WAN, wireless, data center networking, and internet connectivity; ensures performance, availability, reliability, and service-level attainment; and coordinates with the NOC, Engineering, Architecture, Service Management, Cybersecurity, carriers, and suppliers.
Operations and Reliability: Core duties include leading day-to-day network operations, maintaining 24x365 on-call coverage, managing runbooks and escalation paths, coordinating event triage, tracking operational KPIs, improving monitoring, supporting operational readiness, reducing manual work through automation, and contributing to resilience and disaster recovery planning.
The manager develops the operations team through coaching, performance management, training, career planning, succession planning, and workforce coverage. The role also owns major incident escalation, root cause analysis, corrective actions, risk-assessed changes, stakeholder updates, and continuous process improvement.
Business and Governance Duties: Additional responsibilities cover customer engagement, cross-department communication, vendor and contract management, operating and capital budgets, project planning, network design review, production transition, documentation, monitoring, training, information security, and protection of confidential information.
*This is a hybrid position in Columbus, OH.

Responsibilities And Duties:

20%
Determines strategic direction of enterprise desktop, server, storage, data management, database technologies, and/or data center operations in conjunction with other Information Services leadership in support of OhioHealth corporate goals. Evaluates, recommends, and implements best practices and technologies for the cost-effective management of enterprise servers and data. Recommends and implements high-availability and disaster recovery solutions for critical systems.
25%
Reviews and evaluates client requests for new projects, production support, and new or updated software or hardware. Determines technical requirements and coordinates schedules and related departmental activities related to implementation of such requests.
20%
Establishes capacity, performance, availability, and recoverability requirements for strategic and departmental projects.
20%
Coordinates and evaluates work of technical staff and prepares performance reviews. Projects long-range staffing and budget requirements.
15%
Establishes effective infrastructure policies and procedures. Establish service offerings.
10%
Establishes and reviews capacity, availability, service continuity, change, and/or configuration management processes and procedures. Evaluates, proposes, and implements new technologies and processes to improve process maturity.
10%
Assures that enterprise infrastructure is well understood and documented. The major duties/ responsibilities and listed above are not intended to be all-inclusive of the duties, responsibilities and to be performed by associates in this job. Associate is expected to all perform other duties as requested by supervisor.
 
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.  
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications:

Bachelor's Degree

Additional Job Description:

MINIMUM QUALIFICATIONS

• Bachelor's Degree OR Equivalent Experience
• Field of Study: Computer Science, Engineering, or related field
• Years of experience: 10+ years in Information Technology demonstrating increased responsibilities

DESIRED ATTRIBUTES

• IP network engineering experience is strongly recommended.  

• Master's Degree in Computer Information Systems, Business Administration, Healthcare Administration, or related field is preferred.

• Demonstrated excellent problem-solving skills, as well as excellent verbal and written communication skills. 

• Experience with various telecommunications services, vendors, and suppliers, and with network equipment and software.  

• Excellent operational knowledge of data centers and infrastructure.  

• Experience with network automation, configuration management, and network observability tools.  

• Experience managing blended onshore/offshore teams and managed-service suppliers under contractual service levels. 

SPECIALIZED KNOWLEDGE

Expert knowledge of enterprise networking technologies including routing, switching, wireless networking, software-defined networking, telecommunications systems, voice platforms, network security, cloud connectivity, and data center networking architectures. Proven experience designing and supporting highly available, geographically dispersed healthcare networks supporting mission-critical clinical applications.

Demonstrated ability to lead teams responsible for large-scale infrastructure deployment and project delivery across multiple locations while balancing operational support, strategic initiatives, and organizational priorities. Strong understanding of project management methodologies, portfolio management, infrastructure architecture, systems integration, and technology lifecycle management.

Knowledge of healthcare regulatory requirements, cybersecurity frameworks, disaster recovery planning, business continuity practices, and operational resiliency standards. Experience developing enterprise standards, governance processes, service offerings, and operational metrics.

Strong financial and business acumen with experience managing departmental budgets, capital planning, forecasting, contract negotiations, vendor management, cost-benefit analyses, and strategic technology sourcing. Exceptional leadership, communication, and relationship-building skills with the ability to influence executive stakeholders, clinical leadership, business partners, and technology teams.

Experience leveraging automation, orchestration, analytics, and AI technologies to improve operational efficiency, service quality, deployment consistency, and team productivity. Builds high-performing teams through coaching, mentoring, talent development, succession planning, and performance management.

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

IT Operations Administration

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment