Coordinates IT application portfolio governance, documentation, service level agreements, sustainment plans, reporting, dashboards, meetings, and executive communications. Maintains accurate portfolio information, supports cross-functional collaboration between business and technical teams, develops governance processes and training materials, and identifies improvements to reporting, documentation, operational efficiency, and application management practices.
Under general supervision, responsible for developing, facilitating, and supporting Business Systems Services (BSS) application portfolio governance processes and associated operational metrics. Coordinates the collection, maintenance, and reporting of application documentation, annual Service Level Agreements (SLAs), Sustainment Plans, and other portfolio-related artifacts to support effective management of enterprise applications. Provides administrative and coordination support for meetings, portfolio reviews, and executive reporting activities. Serves as a central point of coordination for portfolio information, ensuring documentation is current, accurate, and accessible. Responsible for researching, gathering, and analyzing information to identify opportunities for improving application portfolio governance, reporting, sustainment planning, and operational efficiency.
Responsibilities- Coordinates with Business Systems Services leadership, application managers, and stakeholders to collect, organize, and maintain application portfolio documentation, including application inventories, support models, operational procedures, and governance artifacts.
- Facilitates the annual development, review, and maintenance of Service Level Agreements (SLAs) and Sustainment Plans for enterprise applications, ensuring documentation is complete, current, and aligned with organizational requirements.
- Maintains the quality, integrity, and accessibility of application portfolio information, ensuring documentation, metrics, and supporting records are accurate and available for operational, compliance, and leadership reporting needs.
- Develops, maintains, and distributes recurring and ad hoc portfolio reports, dashboards, and presentation materials to support Business Systems Services leadership, governance committees, and executive stakeholders. May leverage reporting and analytics tools such as Microsoft Power BI to provide application portfolio insights and performance metrics.
- Coordinates application portfolio governance activities, including planning schedules, meeting logistics, agenda preparation, documentation of decisions and action items, and communication of outcomes to stakeholders.
- Serves as a liaison between business and technical teams to gather information related to application services, operational support activities, sustainment efforts, service performance, and portfolio initiatives.
- Supports leadership and application managers in producing executive reports and operational summaries, including application health metrics, service level performance, sustainment activities, compliance status, risks, and resource utilization information.
- Develops and maintains portfolio processes, standards, documentation, and training materials related to application governance, service management, sustainment planning, and operational reporting. Assists with the delivery of training and knowledge-sharing activities as needed.
- Identifies, recommends, and helps implement opportunities to improve application portfolio governance, documentation practices, reporting processes, and operational efficiency across the Business Systems Services organization.
- Performs other duties as assigned.
- General knowledge of application portfolio governance, IT service management, and operational support practices. Beginner
- Ability to follow established procedures, standards, and documentation requirements while ensuring consistency and accuracy. Beginner
- Ability to coordinate activities across multiple teams and facilitate collaboration among business stakeholders, application managers, and technical staff. Beginner
- Demonstrated ability to follow up on assignments and gather required information from stakeholders to ensure documentation, Service Level Agreements (SLAs), Sustainment Plans, and portfolio artifacts are completed in a timely manner. Beginner
- Technical aptitude and ability to quickly learn business applications, portfolio management tools, reporting solutions, and workflow automation technologies. Beginner
- Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities and deadlines in a fast-paced environment. Beginner
- Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, Teams, and SharePoint. Beginner
- Strong verbal, written, and interpersonal communication skills with the ability to interact effectively with technical and non-technical audiences. Beginner
- Self-motivated, detail-oriented, and results-focused, with the ability to take ownership of assigned deliverables and meet established deadlines. Beginner
- Demonstrated attention to detail and ability to maintain accurate records, documentation, reports, and portfolio information while working in a dynamic environment. Beginner
- General knowledge of reporting and analytics tools, such as Microsoft Power BI, for creating dashboards, metrics, and executive reports. Beginner
- Ability to develop documentation, job aids, and training materials and assist with facilitating meetings, presentations, and knowledge-sharing sessions related to application portfolio governance and operational processes. Beginner
- Ability to prepare recurring and ad hoc reports, executive summaries, and presentation materials to support leadership decision-making and portfolio oversight. Beginner
- Strong customer service orientation with a commitment to supporting Business Systems Services leadership, application teams, and business stakeholders. Beginner
Education:
- Bachelor's Degree degree in Information Systems, Computer Science, Business Administration or a related field is required.
Experience:
- (1) year of directly related experience is required.
- Those with IT Support, Helpdesk, Customer Service experience are also encouraged to apply.
The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America’s Best Employers for Company Culture.
Benefits Overview
UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.
Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.
Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.
FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.
Time Off - A generous leave program offers multiple paid leave options:
- Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
- Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
- Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
- Holidays: 12 set paid holidays each year.
Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.
EEO Statement
UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.
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