.png){kind=logo}
Provides Tier 2 IT support, troubleshooting desktop, network, application, identity, and endpoint management issues. Escalates incidents, coaches junior analysts, manages major incident communication, supports hardware and software deployments, improves documentation, and participates in root-cause analysis and process improvement.
Posting Type
Hybrid
Job Overview
The IT Support Specialist (Intermediate) provides more advanced troubleshooting and independently resolves a broad range of support tickets. This role acts as an escalation point for junior analysts, contributes to knowledge documentation, and supports process improvement initiatives.Job Description and Requirements
Industry-Standard Responsibilities
- Provide Tier 2 support for escalated incidents requiring deeper technical analysis.
- Troubleshoot advanced desktop, network, and application issues across multiple platforms.
- Independently resolve most assigned tickets without guidance.
- Act as an escalation point for Tier 1 analysts.
- Train and coach junior team members.
- Support identity management tasks (Azure AD/Microsoft 365, IAM workflows, MFA troubleshooting).
- Assist with endpoint management activities using MDM tools (Intune, JAMF, Autopilot).
- Own major incident communication for incidents within scope.
- Contribute to knowledge base improvements and documentation quality.
- Participate in root-cause analysis for recurring issues.
- Support deployment of enterprise hardware, software, and configuration baselines.
- Collaborate with global IT teams to maintain consistent support standards.
Minimum Qualifications
- Associate degree or equivalent technical foundation.
- 2+ years in technical support.
- Strong proficiency with operating systems, hardware, and enterprise applications.
- Experience supporting remote, hybrid, and global teams.
- Ability to lift, carry and move equipment weighing up to 50lbs, with or without reasonable accommodation.
Preferred Qualifications
- Experience leading small projects or process improvements.
- Certification such as M365 Fundamentals, Azure Fundamentals, JAMF, or ITIL v4.
- Experience using automation or scripting tools.
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$60,000 and $90,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
Documentations, Incident Management, Information Technology (IT) Services, IT Service Desk, Microsoft Office, Mobi Systems OfficeSuite, Network Troubleshooting, Service Level Agreement (SLA), Technical Support, Troubleshooting SoftwareRelativity Chicago, Illinois, USA Office
We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.
Similar Jobs
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
Provides legal leadership for M&A, strategic transactions, venture investments, and financial partnerships with banks and financial institutions. Independently manages deals from structuring and diligence through negotiation, signing, closing, and integration. Drafts and negotiates transaction and financial services agreements, coordinates cross-functional stakeholders, develops legal playbooks, and leads AI-enabled workflow improvements while protecting confidentiality, privilege, and legal judgment.
Top Skills:
BlockchainDigital AssetsGenerative AiPayments TechnologyStablecoins
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Performs NFPA certification testing, inspections, and field evaluations of fire apparatus, aerial devices, pumpers, and ground ladders. Uses NDT methods including magnetic particle, visual, ultrasonic, and liquid penetrant testing. Analyzes results, evaluates compliance and variations, verifies equipment calibration, audits quality programs, documents findings, and communicates with manufacturers, customers, and authorities. Requires extensive travel, confined-space and elevated-area work, accurate reporting, and strong mechanical and electrical aptitude.
Top Skills:
Cp 189HbseIbm Laptop ComputerLiquid Penetrant TestingLotus NotesMagnetic Particle TestingExcelMicrosoft WordMtNfpaNon-Destructive Testing (Ndt)Snt-Tc-1AUltrasonic TestingUtVisual TestingVt
eCommerce • Fashion • Retail • Sales • Wearables • Design
Lead sales floor performance and mentor peers while delivering exceptional brand storytelling and customer service. Drive personal and store sales, champion omnichannel and social/virtual selling, support live-stream and social content, perform opening/closing procedures, and contribute to an inclusive team culture. Assist with events, capture client feedback, and maintain product knowledge across categories.
Top Skills:
Live-Stream ShoppingOmnichannelSocial MediaSocial SellingVirtual Selling
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
