Provides technical support for computers, Chromebooks, software, peripherals, VoIP phones, printers, and user accounts. Installs, configures, repairs, and maintains technology systems; troubleshoots issues and escalates unresolved problems. Supports network maintenance, system upgrades, live streaming for events, documentation, and technical projects while serving as a liaison between users and technology operations.
Description
The following duties are intended to describe the general nature and level of work performed by the individual assigned to this position. They represent the responsibilities, knowledge, skills, and abilities required and are not intended to be an exhaustive list of all duties. The position may include responsibilities related to computer operations, computer repair, wire and cable installation, hardware and software support, help desk services, and network maintenance. The IT Support Associate performs a range of technical support functions to help ensure reliable technology services and communicates regularly with the supervisor regarding project status, support needs, and technical issues.
Requirements
- Provides technical support for computer hardware, software applications, and Chromebook devices.
- Provides technology support to Islamic Foundation school staff and students in a professional and service-oriented manner.
- Sets up and configures desktop computers, peripheral devices, and user accounts, including the assignment of appropriate access and security levels.
- Coordinates live streaming services and provide technical support for Islamic Foundation events as required.
- Installs, repairs, and maintains software, hardware, and peripheral equipment.
- Troubleshoots and diagnoses technical issues, implements appropriate corrective actions, and escalates unresolved matters to designated technical resources as necessary.
- Maintains and updates technology systems and administers user accounts in accordance with established procedures.
- Prepares moderately complex reports and related documentation as assigned.
- Troubleshoots, repairs, and maintains computer equipment, including desktop computers, laptops, Chromebooks, VoIP phones, monitors, and printers.
- Serves as a liaison for technology operations by communicating with users, addressing concerns, and coordinating problem resolution as appropriate.
- Assists with system upgrades, implementation activities, and other complex technical projects as assigned.
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What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
