IT Support Specialist II

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a IT Support Specialist II at our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position is onsite

The IT Support Specialist II provides intermediate to advanced technical support for EquipmentShare employees, handling escalated issues, troubleshooting operating systems and applications, and ensuring network connectivity. This role involves mentoring Tier 1 support, maintaining the knowledge base, collaborating with other IT teams and vendors, participating in new software/hardware testing, and performing application clean-up/audits. The specialist also serves on projects, has on-call rotation duties, and occasionally travels for local corporate support.

• Provide intermediate to advanced support for EquipmentShare employees
• Respond to escalations and questions from the IT team and other departments via phone calls, in person, Slack, email, and our ITSM platform
• Troubleshoot and resolve problems related to operating systems (Windows, macOS, Linux), core business applications, and network connectivity.
• Mentor and guide Tier 1 support, sharing expertise to elevate the team.
• Occasional travel to provide support for local Corporate locations
• Brainstorm QOL changes and update proper knowledge base solutions
• Collaborate with Tier 3 support, network engineers, system administrators, and external vendors to resolve complex problems.
• Be a part of baseline testing when implementing new software and hardware
• Create and maintain clear documentation in the knowledge base, including solutions, troubleshooting guides, and known issues.
• Perform App clean up and Audits
• Contact application support teams when appropriate (Slack support, Google support, Front support, etc.)
• Serve as a primary or secondary member on projects with moderate scope and impact; provide guidance and integration support for all EquipmentShare departments; participate in projects with significant scope and broad organizational impact.
• Be a part of the on-call rotation after business hours, including weekends
• Perform miscellaneous job-related duties as assigned

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

• Competitive compensation
  
• Full medical, dental, and vision coverage for full-time employees
  
• Generous PTO + paid holidays
  
• 401(k) + company match
  
• Gym membership stipend + wellness programs (earn PTO and prizes!)
  
• Company events, food truck nights
  
• 16 hours of paid volunteer time per year — give back to the community you call home
  
• Career advancement, leadership training, and professional development opportunities

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
• Embrace change and continuous improvement
  
• Bring energy, effort, and optimism every day

• • Self-motivated, exceptional critical thinking and problem-solving skills, and detail-oriented
  • Experience with ticketing systems and IT service management (ITSM) practices.
  • Experience in creating processes and procedure workflows
  • Previous experience with software integrations
  • Proficiency with MacOS, iOS, and Windows OS, diagram mapping software, and data migrations
  • Experience with MDM solutions (Intune, Kanji Jamf, etc.)
  • Experience with managing and creating projects for continuous improvement
  • Excellent customer service and communication skills (written and verbal) and an ability to explain technical concepts to non-technical users.
  • Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, firewalls, VPNs, and VLAN).
  • Ability to work independently as well as collaboratively in a fast-paced environment.
  
  Education and Experience: 
  • High school diploma or equivalent.
  • An associate degree in computer science or a related field is a plus.
  • CompTIA A+, Network+, or equivalent certifications are preferred.
  • At least 2 years of experience in an IT helpdesk, technical support role, or other SaaS platform is preferred.
  
  Physical Requirements: 

  Must be able to sit for prolonged periods at a desk and work on a computer.

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.