Provide first-level onsite and remote IT support for employees: troubleshoot Windows desktops/laptops, printers, peripherals, and Microsoft Office; image and deploy devices; respond to tickets and chat; onboard new hires; perform maintenance and escalate complex issues while delivering strong customer service.
Client Support Associate / IT Support Specialist
Duration: 3 Months Contract (Possible Extension / Temp-to-Hire)
Location: Plainfield, IL 60544 (Onsite)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Two days per week: 10:00 AM – 7:00 PM, employee-selected except Mondays)
Pay Rate: $28.00/hour on W2
We are seeking a Client Support Associate / IT Support Specialist to provide onsite technical support for internal employees in a fast-paced office environment. This individual will serve as the primary onsite IT contact, delivering exceptional customer service while troubleshooting hardware, software, networking, and printer issues. The ideal candidate is customer-focused, technically proficient, and comfortable working independently while collaborating with a larger IT support team.
This role offers the opportunity to convert to a full-time position based on performance and business needs.
Key Responsibilities- Provide first-level technical support to internal employees for hardware, software, and network-related issues.
- Troubleshoot and resolve desktop, laptop, printer, and peripheral device issues.
- Install, configure, and maintain software, operating systems, print drivers, and workstation applications.
- Prepare, image, deploy, and replace laptops and other end-user devices.
- Support new hire onboarding by configuring equipment and user workstations.
- Perform hardware replacements, software updates, and routine system maintenance.
- Respond to and resolve IT support requests through an internal ticketing system and chat support.
- Provide remote support via chat while also assisting employees in person.
- Escalate complex technical issues to appropriate support teams when necessary.
- Monitor IT systems, identify recurring issues, and implement corrective actions.
- Document troubleshooting steps, resolutions, and updates within the ticketing system.
- Deliver outstanding customer service while serving as the primary onsite IT support contact.
- 2+ years of IT Support, Help Desk, or Desktop Support experience.
- 2+ years of customer service experience.
- Experience troubleshooting:
- Windows operating systems
- Desktop and laptop hardware
- Printers and peripheral devices
- Microsoft Office applications
- Basic understanding of networking concepts and network troubleshooting.
- Strong verbal and written communication skills.
- Excellent analytical and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to provide both remote and onsite technical support.
- Experience supporting VPN connectivity.
- IT certifications such as CompTIA A+, Network+, or Microsoft certifications.
- Associate's or Bachelor's degree in Information Technology or a related field.
- Experience imaging, configuring, and deploying laptops.
- Familiarity with hardware upgrades and workstation setup.
- Friendly, approachable, and customer-focused.
- Strong interpersonal and communication skills.
- Ability to remain calm under pressure and manage stressful situations.
- Team-oriented with a positive attitude.
- Self-motivated and dependable.
- Professional demeanor with a strong commitment to customer satisfaction.
- 100% onsite office environment.
- Support internal employees through in-person assistance and remote chat.
- Daily ticket volume may range from approximately 10 to 80+ support requests.
- Comprehensive 3–4 week training program provided.
- Company-issued equipment supplied.
- Opportunity for contract extension and potential full-time employment based on performance and business needs.
- Collaborative, supportive, and team-oriented work environment with opportunities to gain hands-on enterprise IT support experience.
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