IT Systems Analyst

Overview
SRAM IT Operations supports a global team of 28 across North America, Europe, and Asia Pacific, delivering technology services to manufacturing sites, corporate offices, and digital/software teams worldwide. As an IT Systems Analyst, you'll be a hands-on contributor across end user support, systems administration, and IT process improvement, working alongside regional IT teams and the Infrastructure and Platform team to keep SRAM's technology environment running reliably and evolving toward a modern, platform-oriented model. This role is ideal for someone early in their IT career who wants broad exposure to enterprise infrastructure, ITSM tooling, and global IT operations in a high-performance manufacturing and product company.
Responsibilities

• End User and Site Support:
• Respond to end user requests via SRAM's Service Hub (Jira Service Management), resolving issues related to devices, applications, access, and performance, escalating appropriately and documenting resolution steps
• Support onboarding, device provisioning, and lifecycle management for end user computing hardware across global sites
• Act as a local or remote hands resource for site-level support needs at SRAM offices and manufacturing locations
• Advise users on best practices and provide documentation to reduce repeat incidents
• Systems Administration and Infrastructure:
• Support administration of network, server, and cloud environments under the guidance of senior infrastructure staff
• Assist with patch management, system upgrades, and application deployments, following SRAM's ITIL-aligned change management process
• Contribute to monitoring and alerting workflows using SRAM's observability tooling (currently evaluating Datadog, Auvik, and SolarWinds)
• Maintain and follow documented disaster recovery, backup, and security procedures
• Automation and Process Improvement:
• Contribute to Confluence-based IT documentation including runbooks, SOPs, and knowledge base articles
• Participate in continuous improvement initiatives under the IT Ops platform model
• Training and Enablement:
• Conduct technical training sessions for end users on new and existing IT solutions, including M365, collaboration tools, and SRAM IT processes
• Develop training materials and job aids in partnership with the broader IT Ops team

Qualifications

• Required:
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience
• 1+ years of experience in an IT support or systems administration role
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs) and server administration (Windows Server, Active Directory/Entra ID)
• Experience with or working knowledge of ITSM tools (Jira Service Management, ServiceNow, or similar)
• Strong verbal and written communication skills, including the ability to document technical processes and explain them to non-technical users
• Preferred:
• Proficiency in scripting (PowerShell, Python, Bash, or similar) for task automation and systems management
• Experience supporting users across multiple time zones or geographic regions
• Exposure to cloud platforms, particularly AWS or Microsoft Azure
• Familiarity with ITIL frameworks and IT service delivery best practices
• Experience in a manufacturing, industrial, or OT-adjacent environment
• Knowledge of endpoint management tools (Intune, JAMF, or similar)
• What to Expect:
• Work is closely guided by senior team members; you'll be building skills and scope over time. Projects are focused in complexity, giving you a strong foundation before taking on more. You'll interact with a global IT team and have visibility into enterprise infrastructure, cloud, OT environments, and a team actively improving how IT is delivered at scale.
• Compensation and Benefits:
• Benefits for this position include group health insurance plans covering medical, dental, vision, and ancillary options, as well as 401(k) match, life insurance, long-term disability, and paid time off. Salary range is $55,000 + up to 45% based on skills and experience level. This position is eligible for an annual corporate bonus based on company and individual performance.
• This role is located in Chicago, IL. Non-local candidates will be expected to relocate.

About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.