Jobs at SRAM, LLC

Provides technical product support and sales assistance to bicycle riders through phone and email. Responsibilities include answering product questions, managing direct-to-consumer orders, meeting channel KPIs, identifying information gaps, and providing feedback on products and website content. The role requires strong bicycle mechanical knowledge, customer service, communication, writing, problem-solving, and independent work skills.

Serve as SRAM's North America subject matter expert for U.S. import compliance. Manage HTS/ECCN classification, duty analysis, customs audits, SAP data maintenance, broker/vendor performance, and cross-functional trade compliance projects. Communicate regulatory changes, ensure documentation retention, and support distribution and strategic initiatives.