Implement and manage ITIL v3 processes and enterprise ITSM (ServiceNow/Remedy), including asset and configuration management, CSI projects, metrics/scorecards, agile practices, and project coordination. Provide process implementation, tooling administration, and stakeholder communication to improve service management.
Company Description
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
- Minimum of 4+ year overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
- At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
- Knowledge of the ITIL v3 service life cycle and ITSM best practices
- Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
- Knowledge of COBIT, ISO 2000, or CMMI
- Knowledge of technology metrics, scorecard implementation, and project management best practices
- ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
- Analytical and Communication skills
- Planning and Co-ordination skills
- Experience with project management
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 4 years of experience within the Information Technologies.
** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
Note:-
1.This is a Full-Time & Permanent job opportunity for you.
2.Only US Citizen Green Card Holder GC-EAD, H4-EAD L2-EAD can apply.
3.No OPT-EAD, H1B & TN candidates please.
4.Please mention your Visa Status in your email or resume.
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