Implement ITIL v3 and ITSM processes (asset/configuration management), deploy and administer ITSM tools (ServiceNow/Remedy), drive CSI projects, apply agile practices, define metrics/scorecards, and coordinate planning, communication, and process improvements.
Company Description
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
- Minimum of 4+ year overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
- At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
- Knowledge of the ITIL v3 service life cycle and ITSM best practices
- Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
- Knowledge of COBIT, ISO 2000, or CMMI
- Knowledge of technology metrics, scorecard implementation, and project management best practices
- ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
- Analytical and Communication skills
- Planning and Co-ordination skills
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 4 years of experience within the Information Technologies.
** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
Note:-
1.This is a Full-Time & Permanent job opportunity for you.
2.Only US Citizen Green Card Holder GC-EAD, H4-EAD L2-EAD can apply.
3.No OPT-EAD, H1B & TN candidates please.
4.Please mention your Visa Status in your email or resume.
Similar Jobs
Information Technology • Professional Services • Software • Consulting
Implement ITIL v3 and ITSM processes, deploy/configure ITSM tools (ServiceNow/Remedy), lead CSI and Agile-driven process improvements, define metrics/scorecards, and support IT service and asset/configuration management in a consulting environment.
Top Skills:
Agile MethodologiesAsset ManagementBmc RemedyCloud ComputingCmmiCobitConfiguration ManagementEnterprise Service ManagementIso 20000Itil V3ItsmItsm SuiteServicenow
Information Technology • Professional Services • Software • Consulting
Implement and manage ITIL v3-aligned ITSM processes (service, asset, configuration management) using tools like ServiceNow or BMC Remedy. Drive CSI and agile process improvements, apply COBIT/ISO/CMMI practices, produce metrics and scorecards, and coordinate projects while maintaining ITSM administration and certification requirements.
Top Skills:
AgileAsset ManagementBmc RemedyCloud ComputingCmmiCobitConfiguration ManagementCsiIso 20000Itil V3ItsmItsm SuiteServicenow
Information Technology • Professional Services • Software • Consulting
Implement and manage ITIL v3 processes and enterprise ITSM (ServiceNow/Remedy), including asset and configuration management, CSI projects, metrics/scorecards, agile practices, and project coordination. Provide process implementation, tooling administration, and stakeholder communication to improve service management.
Top Skills:
AgileAsset ManagementBmc RemedyCmmiCobitConfiguration Management (Cmdb)Iso 20000Itil V3ItsmServicenow
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
