Infoways Jobs

ITSM Tool Manager (ServiceNow)

Infoways

ITSM Tool Manager (ServiceNow)

Reposted 2 Months Ago

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In-Office

Waukegan, IL, USA

Senior level

In-Office

Waukegan, IL, USA

Senior level

The ITSM Tool Manager will manage ServiceNow-related ITSM processes, oversee a team of developers, and ensure integrations with various tools. Responsibilities include configuring modules, developing scripts, and creating reports.

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Company Description

Job Description

Role: ITSM Tool Manager (ServiceNow)
Location: Waukegan, IL
Duration: 6+ Months
ONLY GC OR CITIZENS
BGV will be done for the selected candidates.
Designation
· Technical Specialist or above
Experience
· 7+ Years of relevant work experience Candidate should have good Admin.
Configuration / Development knowledge of:-
· Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM
· Experience in managing team of developers
· Good Exposure of integration of ServiceNow with various ITSM and other tools.
· Content Management: - developing ESS page.
· UI Actions / UI policy / Access Control Lists, etc.
· Writing various Server side scripts using Script Includes.
· Configured License Management module for necessary Compliance check.
· Used ACL’s for controlling the security mechanism in Service Now
· Domain Separation and designing the Process and data flow within various domains
· Experience with Web technologies/AJAX
· Developing Composite Service Requests within Service catalog Module
· Experience in different Integrations using web-services / MID Server, etc.
· Configuring complex reports
Please respond with your word resume and requested details:
Full Name :
Work Authorization:
Contact Number :
Email ID :
Skype ID:
Current location:
Willing to relocate :
Rate/hr :

Additional Information

All your information will be kept confidential according to EEO guidelines.

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