Jr. Appraisal Coordinator

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Junior Appraisal Coordinator is responsible for the order placement and fulfillment of appraisal orders on our Retail platform for all loan types. This role ensures clear and accurate communication with the origination and processing departments.

Job Responsibilities:

• Manage and prioritize a caseload of appraisal orders.
• Order appraisals and Property Data Reports by submitting requests through Mercury Network to be assigned to a qualified appraiser within established time frames.
• Maintain workflow efficiency within Encompass and Mercury Network.
• Process payments according to CCM and department policies and procedures.
• Maintain reports to track appraisal assignments from order date through final completion.
• Maintain communication with appraisers and AMCs through Encompass and Mercury Network.
• Reply to customer emails, confirming the scheduling of appointments.
• Follow direction effectively and proactively seek out additional duties and responsibilities.
• Aid underwriters, loan officers, and loan processors in tasks associated with the appraisal ordering and management of appraisal-related conditions.
• Communicate and explain the progress of products/services to customers by establishing relationships and building rapport with vendors.
• Perform other duties and special projects as assigned.

Qualifications and Skills:

• Knowledge of appraisal processes.
• Knowledge of conventional, FHA and VA appraisal order placement.
• Advanced knowledge of industry standard computer programs.
• Skilled at working efficiently and effectively under deadlines while maintaining professional standards.
• Skilled at managing multiple tasks and deadlines.
• Excellent analytical skills.
• Excellent communications skills to provide exceptional customer service.
• Demonstrate curiosity and a desire for growth in the role.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.