Key Account Manager (Shreveport, LA)

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

Description

We are seeking an experienced Key Account Manager to support one of our refinery customers located in Shreveport, LA. In this role, you will be the primary on-site technical and commercial leader responsible for delivering high-performance water treatment solutions and ensuring long-term customer satisfaction.

You will manage the full scope of the refinery’s water treatment program—including cooling water, high‑pressure boilers, and wastewater systems—while driving revenue growth through consultative selling and value-added technical service. This is a highly visible position with strong impact on customer performance, and contract retention.

Responsibilities

• Serve as the lead technical advisor and relationship owner for a major refinery customer

• Conduct routine system testing, audits, and performance monitoring for cooling, boiler, and wastewater programs

• Provide value-added technical service that includes troubleshooting feed systems, pumps, controllers, and monitoring equipment

• Partner closely with refinery operations, engineering, reliability, and procurement stakeholders

• Identify opportunities for program optimization, cost savings, and system reliability improvements

• Develop and deliver technical presentations, business reviews, and written reports

• Manage chemical inventories, coordinate deliveries, and ensure program compliance with site requirements

• Lead site projects, equipment upgrades, and program improvement initiatives

• Maintain and grow account revenue by identifying upsell opportunities and defending program value

• Collaborate with internal Solenis technical resources, service teams, and operations groups to ensure best-in-class support

• Ensure all work meets Solenis and refinery safety standards, policies, and procedures

Qualifications

Required

• Bachelor’s degree in Chemical Engineering, Chemistry, Environmental Engineering, Mechanical Engineering, or related field

• 7+ years of experience in industrial water treatment, with strong expertise in refineries, petrochemical plants, power generation, or heavy industrial environments

• Technical proficiency in cooling tower, boiler, and wastewater treatment systems

• Demonstrated ability to troubleshoot mechanical, chemical feed, or monitoring equipment

• Proven track record in consultative selling, account management, and revenue growth

• Ability to build strong relationships at all levels—operators through senior engineering leadership

• Strong communication skills, including technical report writing and customer presentations

• Ability to work independently in a refinery environment with daily on-site presence

• Valid driver’s license and clean driving record

Preferred

• Prior experience with West Coast refinery sites (Anacortes, Martinez, or wider PNW/California refineries)

• Experience leading large, complex accounts with multi-million-dollar revenue portfolios

• Strong understanding of refinery safety practices (LOTO, confined space, contractor onboarding systems)

What We Offer

• Competitive compensation with sales incentive program

• Comprehensive health and wellness benefits

• Company vehicle

• 401(k) with company match

• Fifteen days paid time off

• Continuous learning and professional development opportunities

• The chance to grow your career with a global leader in water and sustainability solutions

We understand that candidates will not meet every single desired qualification.  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at [email protected]