The L1.5 Support Engineer provides expert support for issues requiring additional expertise beyond Level 1, collaborating with the Level 1 team and ensuring timely resolutions.
This is a remote position.
Note: Retail experience not required, GCP & BATCH Support required
L1.5 Support Engineer Job Description:
The L1.5 Support Engineer will be responsible for providing quick response support for issues that can be resolved by the Level 1 team, but require additional expertise. The ideal candidate will have experience in SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus. The L1.5 engineer will work closely with the Level 1 team to provide timely and effective resolution of issues to meet 24x7 service level agreements.
Responsibilities:
- Provide quick response support for issues that can be resolved by the Level 1 team, but require additional expertise
- Collaborate with Level 1 team to troubleshoot and resolve issues
- Provide expertise in SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus
- Ensure timely and effective resolution of issues to meet 24x7 service level agreements
- Participate in on-call rotation as required
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum of 2 years of experience in a support or development role
- Strong knowledge of SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus
- Experience with troubleshooting and resolving issues in a fast-paced, 24x7 environment
- Strong communication and collaboration skills
- Ability to work in a team-oriented environment.
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What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
