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Tempus AI

Lab Operations Analyst I HYBRID: Chicago, IL (Tuesday to Saturday 12:00pm-8:30pm)

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Hybrid
Chicago, IL, USA
23-23 Hourly
Entry level
Hybrid
Chicago, IL, USA
23-23 Hourly
Entry level

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Handle inbound customer inquiries via phone, email, and in person; coordinate with partner labs to manage samples, documents, shipping, and order issues; collaborate cross-functionally to support retention and turnaround goals; build strong relationships and provide proactive problem-solving.
Manage specimen tracking and status in the laboratory information management system (LIMS), support pharma/partner ops projects, communicate with stakeholders, monitor high-priority orders, audit sample status, and respond to inquiries to ensure timely, accurate lab processing.
The summary above was generated by AI

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Laboratory Operations Analyst:

Shift: Tuesday to Saturday 12:00pm-8:30pm

This is a hybrid role so it requires 3 days onsite at our office in Chicago, IL

With the advent of genomic sequencing, we can finally decode and process our genetic makeup. We now have more data than ever before but providers don't have the infrastructure or expertise to make sense of said data. Here at Tempus, we believe the greatest promise for the detection and treatment of cancer lies in the deep understanding of molecular activity for disease initiation, progression, and efficacious treatment based on the discovery of unique biomarkers.

We're on a mission to connect an entire ecosystem to redefine how genomic data is used in clinical settings. We're looking to build a laboratory operations team who are passionate and focused on developing state of the art techniques to processing and creating and interpreting vast amounts of genomic and molecular data.

What you’ll do:

  • Responsible for managing samples in the laboratory information management system (LIMS) and ensuring quick and efficient specimen processing

  • Develop a firm understanding of internal lab processes and databases with respect to pharmaceutical and partner ops projects.

  • Communicate directly with various members of pharma/partner ops departments to provide clarity on specimen status, delays, and expected completion dates

  • Respond to inquiries by email, slack and in person quickly and professionally

  • Responsible for tracking and managing progress on pharma/partner ops laboratory

    projects

  • Participate in monitoring audits of sample status and prevention of delays

  • Monitor high priority orders to ensure customer satisfaction and retention

Qualifications:

  • 4 year college degree in Biological Sciences or similar is preferred

  • Exceptional customer service skills and strong interpersonal skills

  • Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy

  • Show initiative and ability to work as part of a high-level team while working independently

  • Proven ability to learn new skills quickly and adapt to new processes smoothly

Illinois Pay: $23.25/hour

The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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Tempus AI Chicago, Illinois, USA Office

Tempus AI Chicago - Tempus Headquarters & Lab Office

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