Lead Business Technology Product Owner

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary

In this role, you will lead the strategy, delivery, and continuous improvement of digital workplace infrastructure products that shape the employee experience. You will ensure end-user technologies—including devices, connectivity, and collaboration tools—are seamless, secure, and effective. You will use digital experience monitoring (DEM) and data insights to identify issues, drive improvements, and enhance overall employee experience while partnering across infrastructure, operations, and business teams.

Responsibilities

• Develop and maintain the product strategy and roadmap for digital workplace infrastructure services aligned to enterprise goals and user experience objectives
• Use digital experience monitoring (DEM) data and analytics to identify issues, prioritize improvements, and inform product decisions
• Collaborate with Infrastructure Engineering and Digital Workplace leadership to deliver reliable, secure, and high-performing technologies
• Own and manage the product backlog, balancing enhancements, maintenance, and innovation
• Translate data insights into actionable product features, process improvements, and service-level objectives
• Partner with operations and service management teams to identify root causes and proactively resolve issues impacting employee experience
• Define and track KPIs and success metrics to measure product performance and employee experience outcomes
• Serve as a liaison between technology teams and business stakeholders to align priorities, communicate progress, and drive adoption
• Identify opportunities for automation, self-service, and cost optimization across the digital workplace

Qualifications

• Relevant degree preferred
• 7 or more years of experience as a Product Owner or Product Manager required
• Experience owning internal-facing platforms or services (not only customer-facing applications) required
• Experience working within digital workplace or IT service environments (e.g., Microsoft 365, endpoint management, ITSM platforms such as ServiceNow or Ivanti) required
• Experience leveraging digital employee experience (DEX) tools and telemetry data required
• Demonstrated ability to gather voice of customer (VOC) insights (tickets, telemetry, user feedback) and translate into prioritized backlog required
• Proven ability to measure outcomes such as adoption, ticket reduction, and user experience improvements required
• Strong stakeholder management skills with experience working across engineering, service desk/support, and business teams required
• Ability to influence, challenge direction, and drive alignment across stakeholders required
• Experience defining and managing product roadmaps, including prioritization and tradeoff decisions required
• Demonstrated ability to communicate product strategy and rationale ('the why') effectively required
• Experience treating internal services as products with focus on user experience, adoption, and continuous improvement required
• Experience working within agile methodologies and product lifecycle management required
• Strong analytical skills with ability to translate technical data into business value required
• Familiarity with AI tools such as Copilot and ChatGPT preferred
• You must be authorized to work in the United States without sponsorship

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Estimated Hiring Range:

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer:   Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.