Lead Plastic & ATM Representative

Engage in the service of debit/ATM, credit, related networks and processors, and the processing of credit card, debit card/ATM card transaction exceptions, reporting, and maintenance. Resolve issues regarding member accounts and following the credit union policies and procedures.

Essential Responsibilities

• Serve card portfolios including but not limited to credit, debit, ATM/convenience, and prepaid. Order new/replacement plastics, process balance transfer requests, investigate and resolve misapplied payments and perform other account adjustments, perform address maintenance/verification, fulfill statement copy requests, and satisfy general inquiries
• Complete cash/cardholder settlement process for plastic card products, authenticates posted transactions for blocked accounts and assists with various general ledger reconciliations and settlements
• Provide project support on departmental or enterprise-level initiatives which may include UAT or release testing
• Ensure that policies, procedural manuals, and knowledge-based resources are complete and accurate
• Participate in the cross-training of team members and self
• Provide support for departmental reports and productivity metric tracking
• Identify potential issues and work with vendors and/or internal teams under the guidance of the department supervisor

Education & Years of Experience:

• Minimum - High School or Equivalent
• Preferred - 4 Year Bachelor's Degree in Business, Finance or Related
• 4 Years Customer service, plastic card portfolio or related

Compensation & Benefits:

Typical hiring range:‏‏‎ ‎ $47,600.00 to $74,000.00‎ Annually. Actual compensation will be determined using factors such as experience, skills & knowledge. 

‎Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including:

• Annual performance bonus
• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays 
• Education reimbursement

*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives. 

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.