Lead Program Manager

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead Program Manager
Position Overview
The Lead Program Manager will drive strategic initiatives and ensure successful delivery of complex programs across multiple domains. This role requires strong leadership, governance, and communication skills to manage cross-functional teams, optimize processes, and deliver measurable outcomes aligned with organizational objectives.
Key Responsibilities
Program Excellence• Champion Program Delivery Excellence (PDE) and enforce work standardization across projects.• Drive adoption of tools such as JIRA/ALM and maintain the Mastercard Catalog.• Develop and maintain program scoring models, roadmaps, and strategic plans.• Define and track objectives, OKRs, and KPIs to measure success.
Program Management & Governance• Oversee work intake, elaboration, prioritization, and planning for programs.• Manage governance processes including VoIP, Business Continuity, and BOMM.• Provide project oversight, ensuring alignment with technical imperatives and compliance with OKRs.• Deliver accurate and timely reporting to stakeholders.
Communication & Leadership• Lead stakeholder management and ensure effective information flow across teams.• Drive change management initiatives and facilitate lessons learned sessions.• Represent programs in cabinet meetings and executive forums.
Budget & Vendor Management• Manage contracts, renewals, and strategic funds for programs as needed.• Develop staffing plans and ensure readiness through shovel-ready plans.• Conduct efficiency exercises and manage RFP/RFI processes for vendor engagement.
Risk Management• Identify and mitigate program risks, ensuring timely issue resolution.• Monitor performance metrics and enforce quality assurance standards.
Aligns to NICE Framework Tasks:• T1022: Review enterprise information technology (IT) goals and objectives• T1259: Identify opportunities for new and improved business process solutions• T1435: Determine if technology services are delivered successfully• T1472: Gather customer satisfaction and service performance feedback• T1552: Identify cyber workforce planning and management issues
Qualifications• Education: Bachelor's degree in Business, Technology, or related field; Master's preferred.• Experience: 8+ years in program management with at least 3 years in a leadership role.• Proven expertise in governance frameworks, budget management, and risk mitigation.• Strong proficiency in JIRA/ALM, project portfolio tools, and reporting systems.• Exceptional communication, negotiation, and stakeholder management skills.
Preferred Skills• PMP, PgMP, or similar certification.• Experience in corporate security programs or regulated environments.• Ability to manage multiple complex programs simultaneously.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
O'Fallon, Missouri: $113,000 - $186,000 USD