Leads AWS cloud production management and Site Reliability Engineering practices for business-critical banking services. Defines SLOs, SLIs, error budgets, observability, capacity planning, resiliency, and disaster recovery strategies. Directs major incident response, root-cause analysis, and corrective actions; advances infrastructure automation, cloud cost optimization, and multi-region architecture. Establishes production readiness and operational standards while guiding responsible AI-assisted engineering adoption and communicating technical strategy to leadership.
We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
As a Lead Software Engineer at JPMorgan Chase within the Deposits team of Consumer & Community Banking Division, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.
Job responsibilities
As a Lead Software Engineer at JPMorgan Chase within the Deposits team of Consumer & Community Banking Division, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.
Job responsibilities
- Lead Live Site Management and cloud production management practices, including production readiness, change governance, incident response, problem management, and operational risk reduction.
- Define and improve SRE practices, including service-level indicators, service-level objectives, error budgets, capacity planning, and reliability engineering.
- Advance observability across applications and infrastructure through effective logging, metrics, distributed tracing, dashboards, alerting, and automated anomaly detection.
- Drive major incident response, root-cause analysis, corrective actions, and the systematic elimination of recurring production issues.
- Establish production health, availability, performance, and resiliency measures that provide actionable insight to engineering and business leadership.
- Promote team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes, while establishing consistent validation standards and promoting reuse of effective patterns across the team.
- Apply knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized through automation.
- Shape the end-to-end AWS cloud architecture strategy across all product components ; Strengthen cloud cost strategy and optimization across the product.
- Advance the resiliency strategy, including multi-region, active-active, failover/failback, and disaster recovery.
- Evolve the automation and infrastructure-as-code strategy ; Mature AI integration across engineering and product workflows.
- Raise the bar on shared architectural standards and decision-making across teams ; Sharpen how complex technical strategy is distilled into leadership-facing narratives.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience
- Deep, broad AWS expertise across compute, data, networking, security, and observability, with proven production architecture experience.
- Systems thinking, including the ability to reason about trade-offs, failure modes, and dependencies across an entire product.
- Strategic command of cost, scalability, automation, reliability, and AI integration as connected levers.
- Hands-on depth to validate and prototype ideas, not just advise.
- Executive communication and rigorous, independent judgment in a regulated, high-stakes environment.
- Proven experience managing cloud-hosted production services and leading Live Site Management practices in complex, business-critical environments.
Strong SRE and observability expertise, including SLI/SLO definition, error budgets, telemetry, distributed tracing, alert design, capacity management, and performance engineering. - Demonstrated ability to lead high-severity incident response, perform root-cause analysis, and drive durable remediation across multiple engineering teams.
- Experience establishing production readiness standards, operational controls, runbooks, dashboards, and measurable service health objectives.
- Demonstrated experience leading effective use of approved AI-assisted software development tools, with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
- Strong understanding of responsible AI use in engineering workflows, including data sensitivity, secure handling of inputs and outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.JPMorganChase Chicago, Illinois, USA Office
Chicago, IL, United States
Similar Jobs
Financial Services
Lead cloud and SRE engineering practices for business-critical AWS production services. Responsibilities include production readiness, incident response, observability, SLI/SLO and error-budget management, resiliency and disaster recovery, infrastructure automation, cloud cost optimization, architecture strategy, and responsible adoption of AI-assisted engineering tools. The role also drives root-cause analysis, operational risk reduction, service health measurement, and technical standards across multiple engineering teams.
Top Skills:
Ai-Assisted Software DevelopmentAWSCloud ComputingDistributed TracingInfrastructure As CodeObservabilitySite Reliability Engineering (Sre)
Financial Services
Leads AWS cloud architecture and site reliability engineering for business-critical production services. Responsibilities include production readiness, incident response, observability, SLI/SLO and error-budget management, capacity planning, resiliency, disaster recovery, infrastructure automation, cloud cost optimization, and major incident remediation. The role also establishes operational standards, advances responsible AI-assisted engineering practices, and communicates complex technical strategies to leadership in a regulated financial-services environment.
Top Skills:
Artificial IntelligenceAWSDistributed TracingInfrastructure As CodeObservabilitySite Reliability Engineering (Sre)
Cloud • Security • Software • Cybersecurity • Automation
Leads GitLab’s Dedicated Infrastructure team, combining technical leadership and people management. Responsibilities include guiding architecture, maintaining high availability and security, automating provisioning and operations, improving self-service platforms, managing incidents, recruiting and developing team members, using AI to improve productivity, and prioritizing work through data and risk analysis. The role requires expertise in distributed services, fleet management, Terraform, AWS, high-availability operations, remote team leadership, and complex project delivery.
Top Skills:
Amazon Web Services (Aws)Artificial Intelligence ToolsTerraform
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
