Learning and Development Sr. Manager

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Job Summary:

IPH is seeking a dynamic and strategic Learning and Talent Senior Manager to lead enterprise-wide learning initiatives in a fast-paced, high-growth environment. This role is critical in enabling talent integration, capability building, and leadership development across a company actively engaged in mergers and acquisitions. The ideal candidate will bring a blend of strategic vision, operational excellence, and a passion for growth and learning.

The Learning and Talent Senior Manager serves as a strategic leader and designer of learning experiences that drive organizational capability, leader and manager effectiveness, and a culture of continuous growth. This role is responsible for shaping and executing scalable, high-impact learning strategies aligned to business priorities and organizational values. With deep expertise in adult learning, program management, facilitation, and change leadership, this role consults with senior stakeholders, designs learning initiatives, and builds the systems and infrastructure needed to embed learning into the fabric of the organization.

Job Location: Hybrid – New York, Chicago, Cleveland, Phoenix

Main Responsibilities: 

Learning & Development

• Oversee the design, development, and delivery of L&D programs to enhance employee skills and performance in line with business priorities.

• Implement leadership development to create a pipeline of talent to strengthen internal succession.

• Leverage learning technologies and platforms to scale and sustain development initiatives.

• Partner with the collective Talent Management team, HR, business leaders, and other relevant teams to assess learning needs and deliver targeted solutions.

• Deliver high-impact facilitation for organization-wide audiences, including senior leaders and cross-functional teams.

• Act as a strategic thought partner to business leaders and People & Culture to assess capability needs and translate them into learning strategies that drive performance and transformation.

• Own the enterprise compliance training strategy to ensure adherence to regulatory, legal, and industry standards. Manage completion rates and ensure input and alignment with key stakeholders.

• Stay connected, actively research new learning methods and recommend innovative approaches, tools and technologies to deliver cutting edge design solutions.

Engagement & Talent Planning

• Own the end-to-end process for the company’s employee engagement survey, including planning, administration, and analysis.

• Manage vendor relationships, timelines, and communications to ensure a smooth and confidential survey experience.

• Analyze survey results and deliver actionable insights to leadership, partnering with stakeholders to develop and track improvement plans.

• Continuously refine engagement measurement strategies to align with organizational goals and enhance employee experience.

• Design and own the enterprise talent review and succession strategy, frameworks, and annual cadence.

• Establish governance, standards, and accountability for 9-box usage, calibration, and documentation.

• Integrate talent reviews with performance management, workforce planning, and leadership development.

• Support partner enablement (playbooks, toolkits, training) to drive consistent adoption and quality.

Overall

• Establish metrics and KPIs to measure learning impact, adoption, and ROI and establish regular reporting cadence of results.

• Manage external vendors and consultants to supplement internal capabilities.

• Manage to budgets as assigned.

Qualifications: 

• Bachelor’s degree in Human Resources, Organizational Development, Education, or related field.

• Minimum of 10 years of progressive experience in Learning and Development, with at least three (3) years in a senior or strategic leadership capacity.

• Experience in high-growth environments, preferably with exposure to M&A integration.

• Exceptional facilitation, program management, and change management skills.

• Strong proven ability to translate business strategy into talent solutions.

Preferred Qualifications: 

• Have an inherent love of learning!

• Familiarity with change management and cultural integration strategies.

• Has an attention to detail – setting high standards for self in monitoring all facets of a task or project.

• High bar for Time Management - ability to prioritize own Calendar and Time, meet project timelines, deadlines, and deliverables with independence.

• Proven ability to design and lead large-scale learning initiatives that build leadership capability, accelerate performance, and support enterprise transformation

• Excellent communication, facilitation, and stakeholder management skills

• Proven ability to influence and collaborate across functions and levels.

• Some experience with Team Effectiveness tools like Enneagram, Strength Finders, MBTI, DiSC, eColors etc. a plus.

#li-Hybrid

#IPH

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)