Learning & Development Associate

Charlie Health is looking for a Learning and Development Associate to join the Go-to-Market team. This role will support and execute training and onboarding for the rapidly growing national Admissions team. This position will ensure the timely, thorough, and consistent onboarding of all of our Admissions and Intake team new hires with a goal to have new employees onboarded as effectively and efficiently as possible.

The ideal candidate is a proactive and dynamic learning professional who’s passionate about empowering others to perform at their best. You thrive in fast-paced, mission-driven environments and bring at least two years of experience in learning & development, training, or enablement - ideally supporting sales or customer-facing teams. 

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

• Lead engaging, high-impact virtual training sessions for new hires across the national Admissions and Clinical Admissions teams, ensuring alignment with role-specific workflows and expectations
• Design, implement, and continuously refine asynchronous onboarding materials (e.g., e-learning modules, job aids, knowledge bases) that support scalable, effective learning
• Strategically evaluate and improve onboarding programs through data analysis, stakeholder feedback, and collaboration with cross-functional teams
• Partner with leadership and subject matter experts to ensure onboarding content reflects current best practices, business needs, and departmental priorities
• Maintain and enhance onboarding documentation, including training manuals and internal resources, to ensure accuracy and relevance
• Support long-term learning initiatives by identifying skill gaps and contributing to ongoing training programs for existing team members
• Act as a Salesforce super user, providing training, support, and consultation for new and tenured teammates
• Contribute to the development of a high-performing, mission-aligned team capable of rapidly and effectively connecting clients to care

• 2+ years of experience in Learning & Development, training, or enablement - preferably supporting sales, customer-facing, or fast-paced operational teams
• Proven ability to design and deliver engaging live and asynchronous training experiences, including slide decks, e-learning modules, and job aids
• Strong facilitation skills with comfort leading virtual training sessions and workshops for diverse learner audiences
• Highly proficient in Salesforce, Zoom, and Google Workspace (Slides, Docs, Sheets); LMS experience is strongly preferred
• Excellent interpersonal and relationship-building skills with the ability to collaborate cross-functionally and influence without authority
• Exceptional project management, organization, and time management skills, with the ability to prioritize and execute in a fast-moving environment
• Native-equivalent fluency in English and authorization to work in the United States

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $70,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-hybrid