At ExtraHop, we’re on a mission to protect and empower the connected enterprise. We reveal what is happening in the very infrastructure that sustains businesses, lives, and communities, and ensure the integrity of networks, data, systems, and processes. Organizations rely on ExtraHop to provide visibility into the cyber threats, vulnerabilities, and network performance issues that evade their existing security and IT tools. With this insight, organizations can investigate smarter, stop threats faster, and keep operations running.
Our mission is fueled by a profound social and moral responsibility to be the best at what we do, ensuring a secure world where everyone can thrive. If this sounds like a place you’d like to spend the next chapter of your career, we’d love to hear from you.
Position Summary
As a Learning Experience Designer on the Digital Support and Education team, you will play a crucial role in designing and developing technical training materials to facilitate the implementation, use, administration, and support of our technology. You will collaborate with subject matter experts across ExtraHop to create delightful digital learning experiences optimized for comprehension, application, and retention, with an emphasis on engaging video content and motion graphics
Key Responsibilities
- Develop tutorial and explainer videos, incorporating multimedia assets such as screen captures, motion graphics, animations, and voiceovers
- Apply learning theory and instructional design best practices to produce course design documents and video scripts
- Cultivate collaborative relationships with SMEs across ExtraHop to identify knowledge and skill gaps to address through training
- Conduct independent research on course topics using internal and external resources
- Create and deploy courses within the learning management system
- Execute quality assurance reviews of new and revised courses and assessments
- Update aging assets to ensure alignment with available and in-use product versions
Required Qualifications
- Four-year degree or equivalent experience; background in adult education preferred
- Proven ability to design instructional content for complex topics, with experience building self-paced learning materials tailored to external audiences and customers
- Three years of hands-on video development/motion design experience using Adobe After Effects or similar programs
- Three years of experience with Adobe Creative tools (After Effects, Illustrator, Photoshop, Audition)
- Three years of experience with authoring tools (Storyline, Captivate, etc.)
- Ability to quickly grasp technical concepts with minimal assistance
- Excellent organizational, analytical, problem-solving, and communication skills
- Team-focused attitude and experience translating customer needs into deliverables
- Work cooperatively with others within the organization and other cross-functional stakeholders
- Work well in fast-paced environments
- Has predictable, reliable attendance
Preferred Qualifications
- Experience in a high-growth tech company
- Skilljar LMS administration experience
- Technical certifications: Front-end development, UX, digital marketing, web analytics
- Graphic, web, or UX/UI design portfolio of professional work available
- Portfolio showcasing instructional videos, motion graphics, interactive courseware, and other digital learning content
Skills and Competencies
- Exceptional organizational, analytical, and problem-solving abilities.
- Customer-centric attitude and a genuine passion for technology and digital user enablement.
- Strong visual storytelling and multimedia design skills, with the ability to use motion graphics and animation to make complex technical concepts engaging and easy to understand.
- Professional presentation and delivery skills with enthusiasm. Charisma and passion for technology.
- Foundational knowledge of IT environments, troubleshooting, and networking concepts.
- Demonstrated ability to quickly learn complex technical concepts.
The base salary for this role is $75,000 - $85,000 + bonus + benefits
ABOUT EXTRAHOP
ExtraHop is reinventing Network Detection and Response (NDR) to offer enterprises unparalleled visibility, context, and control against emerging threats. The platform integrates NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics, providing a single, comprehensive solution. By decrypting and analyzing complete packet-level data at wire speed and leveraging cloud-scale machine learning, ExtraHop empowers Security Operations Centers (SOCs) to detect, investigate, and remediate modern cyber risks in real time across their entire hybrid infrastructure, including data center, cloud, and SASE environments.
This comprehensive approach and market innovation have earned ExtraHop unique recognition as the only NDR vendor acknowledged as a leader by all major analyst firms, including the 2025 Gartner® Magic Quadrant for Network Detection and Response™, the 2025 Forrester® Wave for Network Analysis and Visibility, the 2024 IDC® Marketscape for NDR, and the 2025 Gigamon® Radar Report for Network Detection and Response. Since 2007, ExtraHop has consistently helped organizations worldwide extract in-depth network telemetry and contextual insights, affirming its commitment to protecting and empowering the connected enterprise.
OUR VALUES
Our culture is rooted in our five Values. These set the expectations for how we work individually and collectively as a team.
Lead with Purpose: We are driven to deliver results that create a positive impact for our customers, partners, and colleagues.
Act with Integrity: We operate with transparency, authenticity, and always in the best interest of the company.
Find a Way: We are resourceful, tackle hard problems with a sense of urgency and ownership, and do what it takes to get the job done.
Innovate: We listen to customers, partners, and the market, and respectfully push boundaries and challenge the status quo.
Share Success: We run together, we win together. We value diverse perspectives, hold space for all voices, and achieve the best results as a team.
BENEFITS
Employees' wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:
- Health, Dental, and Vision Benefits
- Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
- Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
- FSA and Dependent Care Accounts + EAP, where applicable
- Educational Reimbursement
- 401k with Employer Match or Pension where applicable
- Pet Insurance (US Only)
- Parental Leave (US Only)
- Hybrid and Remote Work Model
Our people are our most important competitive advantage, leading the charge against cyber criminals. Join the fight today!
To learn more, visit our website or follow us on LinkedIn.
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ExtraHop Chicago, Illinois, USA Office
Chicago, United States
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