LOA Systems Specialist

Responsible for the continued accurate and efficient operation and functions of the Leave of Absence Management System(s). Includes troubleshooting problems and issues, training, programming (as appropriate), reporting and auditing while adhering to Matrix Best Practices.

Duties and Responsibilities:

• Troubleshoots problems/issues in LeaveLink.  Escalates issue to vendor (Absentys) as appropriate.

• Programs client letters, policy changes in LeaveLink.

• QA all aspects of programming in UAT during implementation and in production prior to go-live dates for all new clients.

• Assists in testing all new functionality being programmed into LeaveLink.

• Assists in developing process flows for new enhancements as well as new modules as they are released.

• Assists in developing training for all new enhancements and modules, as well as annual LOA road show training.

• May also be called upon to complete audits and prepare statistical and productivity reports.

• Assists client teams and district offices during emergency situations.

• Provides support to the implementation teams for premium billing implementations.

• Testing for Premium Billing & Collection data feeds and process flows.

• Performs various client, examiner and claim audits as needed.

• May be involved in LOA claims management for RSL and Matrix employees.

• All other duties as assigned.

Education, Qualifications and Experience:

• College degree required. Bachelor’s degree preferred or an equivalent of at least three to five years experience working with leave of absence claims either in the capacity of a HR professional or a claims examiner.

• Minimum of 2 years experience as an Integrated Claims Examiner-LOA.

• PHR Certification preferred.

• Knowledge of federal and state laws pertaining to leaves of absence.

• Must have an aptitude for logic and systems programming.

• Ability to think in an analytical manner for troubleshooting and program design.

• Excellent math and reading comprehension skills.

• Demonstrated time management and organization skills required.

• Demonstrated ability to follow through on commitments.

• Excellent verbal and written communication skills. 

• Proven experience in providing internal and external customer service.

• Ability to handle confidential information with the utmost judgment and discretion.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.  

Our Benefits:

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.  For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance to ensure financial protection when you need it most
• Family friendly benefits including Paid Parental Leave & Adoption Assistance 
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.  As you grow with us, your PTO may increase based on your level within the company and years of service. 
• Volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:

• Integrity
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.