Loss Investigation Specialist

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Under direct supervision, this position will support the loss investigation process and report obtained information in a timely and efficient manner. This role will support all types of losses for investigations during or after hours.

Responsibilities

• Conduct on-site investigations of claims/accident or fixed-site inspection of damages including, but not limited to insureds and those most knowledgeable about the claim, law enforcement, taking photographs, obtaining official reports, gathering details of event and documenting parties involved.
• Provide documentation, photos, diagrams, and video as needed.
• Prepare reports by collecting and summarizing information required by client and by Crawford. Provide report for Crawford Licensed Adjuster to handle claim/accident (for transportation, provide report within 8 hours).
• Must have reliable transportation to get to and from an accident scene, a good quality camera, and the ability to transmit reports and photos via the internet.
• Provide prompt customer service to clients, insured, claimants, etc.
• Escalate incidents or calls, as necessary, to other parties for resolution.
• Ensure correct documents are attached where appropriate.
• Assist management with reports or provide reports as needed.
• Work beyond normal business hours when necessary.
• Position requires the ability to capture photos and use of internet.
• Work week is variable and will include on-call back-up scheduling.
• Maintain company reputation and integrity of insurance products by complying with federal and state regulations and service standards.
• Uphold the Crawford Code of Business Conduct at all times.

Qualifications

• High school diploma; GED or the equivalent combination of education and experience.
• Must complete and pass Crawford specified training for placement on assignments.
• Ability to operate a camera, computer and/or office technology.
• Transportation positions: previous experience as a Casualty Claims Adjuster is preferred and in/with law enforcement or public service is a plus.
• Strong verbal and written communication skills.
• Good attention to detail.
• Ability to multi-task.
• Good diplomacy skills and able to reason in difficult situations.
• Physical ability to crouch, reach and lift heavy objects.
• Must possess strong customer service skills.
• May be required to work beyond shift and/or normal business hours when necessary. Work week is variable and will include on-call scheduling.
• A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.  
• Travel may be required during/outside of normal business hours when necessary. 

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About Us

Why Crawford?

Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer  a comprehensive Total Rewards package to  our employees  to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours. 

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits
Other Benefits currently available at no cost include: - Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program

*The above information highlights some of the benefits currently available to eligible full-time employees.

• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.