Manager of Digital Marketing

Many structural heart patients suffer from heart failure with limited options. Our Implantable Heart Failure Management (IHFM) team is at the forefront of addressing these unmet patient needs through pioneering technology that enables early, targeted therapeutic intervention. Our innovative solutions are not just transforming patient care but also creating a unique and exciting environment for our team members. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

The Digital Marketing Manager will lead the development and execution of omnichannel marketing strategies to accelerate awareness and adoption of Edwards IHFM therapies. This role combines strategic thinking with hands-on digital expertise to deliver measurable engagement across HCP and patient audiences. You will partner cross-functionally to translate insights into impactful campaigns, optimize digital touchpoints, and ensure compliance with regulatory standards.

• Develop and own the IHFM digital marketing roadmap aligned to business objectives and annual operating plan.

• Develop and manage digital marketing initiatives and associated marketing programs which support key BU initiatives, product launches and market development efforts while applying consistent execution of Edwards' corporate digital marketing guidelines and trademark requirements.

• Gain insights from market research to inform digital marketing initiatives

• Translate brand positioning and clinical insights into integrated digital strategies across paid, owned, and earned channels.

• Explore and integrate innovative marketing strategies and tactics, including digital, interactive and online media, mobile applications, and other new methods that augment traditional marketing tactics

• Define KPIs and measurement frameworks for all digital initiatives.

• Lead omnichannel campaigns (web, email, social, paid media, SEO/SEM) targeting clinicians, hospital administrators, and patients.

• Manage content strategy and ensure consistency across platforms.

• Gain insights from market research to inform digital marketing initiatives

• Oversee agency/vendor relationships for creative, media, and analytics.

• Develop department operational procedures and processes that foster effective communications and collateral

• Monitor campaign performance using GA4, CRM, and marketing automation tools.

• Apply A/B testing and data-driven insights to optimize engagement and ROI.

• Provide expertise and lead the optimization digital marketing effectiveness.

• Prepare dashboards and executive summaries for leadership reviews.

• Develop department operational procedures and processes that foster effective communications and collateral

• Perform analytics and/or interpret metrics to track program effectiveness and ROI; provide recommendations to leadership that affect strategic decisions within the business

• Collaborate with cross-functional teams (e.g., Regional Marketing) to execute regionally relevant, robust content utilizing regional marketing platforms which ensure a consistent customer experience across all touch points

• Partner with product marketing, sales, and clinical teams to align messaging and tactics.

• Ensure all digital assets comply with OPDP guidelines, regulatory/legal requirements, and Edwards branding standards.

• Support congress and event strategies with digital activations.

• Oversee the development of creative with agencies. Manage agency priorities and approve expenditures within budget guidelines

• Act as internal and external digital marketing steward for Edwards' corporate digital marketing and BU portfolio to ensure they are consistently and meaningfully represented by all internal stakeholders, across all customer touch points worldwide

• Incidental duties

What you'll need (Required):

• Degree in Marketing, Communications, or related field

• Bachelor's Degree with 8 years of experience or equivalent work experience based on Edwards criteria

What else we look for (Preferred):

Master's Degree or equivalent with 6 years of experience in digital marketing within healthcare, medtech, or pharma based on Edwards criteria

Proven track record in omnichannel strategy, paid media, SEO/SEM, and CRM.

Strong analytical skills and proficiency in GA4, GTM, and marketing automation platforms.

Excellent project management and cross-functional collaboration skills.

• Proven experience in articulating digital initiatives and educate other members of the organization by contributing to the development of new concepts, techniques, and standards
• Experience with marketing automation platforms and tools required (e.g., , web CMS, CRM, ABM platforms); Other platforms preferred (e.g., Marketo, Salesforce.com, Hootsuite)
• Experience working with complex B2B sales processes or Technology/Medical Devices/Pharma industry
• Proven expertise in Microsoft Office Suite, especially Excel and PowerPoint
• Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
• Extensive knowledge of own area within the organization while contributing to the development of new concepts, techniques, and standards
• Extensive knowledge and understanding of digital campaigns, tools, and landscape
• Extensive understanding of related aspects of applying marketing concepts and principles to digital channels
• Strict attention to detail
• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
• Ability to manage competing priorities in a fast paced environment
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

• Digital Strategy & Innovation

• Omnichannel Campaign Management

• Content Development & Governance

• Data Analytics & KPI Tracking

• Vendor/Agency Management

• Regulatory Compliance Awareness

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.
For Illinois (IL), the base pay range for this position is $121,000 to $171,000 (highly experienced).
The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience).  Applications will be accepted while this position is posted on our Careers website.  

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement

Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.