McDonald's Global Technology
McDonald's feeds and fosters communities in more than 100 countries worldwide.

Manager, Global Process Lead

Sorry, this job was removed at 11:09 a.m. (CST) on Tuesday, May 14, 2024
Find out who's hiring in Chicago.
See all Operations jobs in Chicago
By clicking Apply Now you agree to share your profile information with the hiring company.

Job Description
Company Description:
McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first, and uses our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the meaningful role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.
Global Technology forging the way.
Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald's you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always eager for a challenge. This provides access to exciting career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Job Description:
This is an exciting opportunity to join our Global Tech team at McDonald's. This role works vertically and horizontally across teams and functions, aligning on expectations, and effectively tracking and presenting data and information in a useful manner. The role reports into the Sr. Director of Global Tech Transformation and has a dotted line reporting relationship to Program Directors for Insourcing and Product Operating Model. Key collaborators are Finance and HR partners.
Squad Control Tower and Global Tech Transformation Hiring Tracking Process

  • Evaluate and document end-to-end headcount governance process for Global Tech.
  • Develop the methodology for monitoring and analysis for Squad Control Tower (SCT) governance and execute the process.
  • Craft and develop a system for providing updates to internal partners for SCT governance and progress.
  • Enable adoption of current state and new processes aligned with HR and Finance processes.
  • Identify existing gaps, opportunities to improve and garner efficiency.
  • Propose solutions to improve the current process, tools, and forums.
  • Partner with internal teams to implement and communicate processes to Global Tech. Educate leaders on the governance process in partnership with Ops Excellence partners.
  • Serve as the source of truth between Ops Excellence, HR, and Finance partners on what roles are budgeted versus exceptions that require additional approvals.

Headcount Governance

  • Gather & organize cases for incremental, insourcing, and job change requests.
  • In partnership with recruiting, finance and the Global Tech program team, monitor hiring requests, start dates and resulting financials.
  • Prepare content for the Global Tech Headcount Governance Committee meetings and Global Technology Transformation steering committees including:
    • Provide clear summary of hiring requests and associated business cases.
    • Populate dashboard tracking for plan to actual on hiring/assoc. financials.
  • Track Headcount Governance committee decisions and build summary reports.
  • Support committee decisions through effective communication to internal partners.
  • Follow-up with hiring managers on actions, tracking, status.


  • Experience with data analysis and reporting, comfortable pulling information from various tools.
  • Analyze large amounts of data using multiple data sources, develop analysis templates/tools and synthesize various findings into impactful recommendations for audiences.
  • Comfortable evaluating and validating data for accuracy and effective visualization.
  • Experience working with dashboards and performance indicators.
  • Able to take large sets of information and translate into digestible story for leadership consumption.
  • Detail oriented, organized and meticulous, able to deliver on specific tasks with assurance to accurate data detail.
  • Capable of taking direction, synthesizing feedback from various sources, sorting through ambiguous datasets, and providing useful responses.
  • Able to span across detail-level tasks, while also rising up to provide leadership-level presentations.
  • Capable of moving quickly on time critical asks while handling sensitive information.
  • Comfortable working across local and international teams, on-site, hybrid, and virtual environments.
  • Able to work with Microsoft Office Suite with an emphasis on Excel (Office 365 / O365, including Teams, SharePoint, Word, Excel, PowerPoint, OneNote), and support team members working in these diverse applications.
  • Comfortable to use, navigate, or learn Smartsheet and other digital tools and dashboards.
  • Aware of needs to protect and manage sensitive information, curate datasets, and share on need-to-know basis.
  • Data analysis and business process experience, allowing the person in this role to seek opportunities for improvement, and provide useful recommendations to propel the team forward.
  • Demonstrated capacity collaborating with organizational leaders, technology leaders, human resource leaders, operational excellence, communication teams, strategy & planning, and finance.
  • Capable of managing and effectively communicating change to broad audiences.
  • Experience responding to and handling data requests, filling requests based on appropriate access.
  • Able to build and document processes, data and process mapping, sources of data, and data elements.

Additional Information:
McDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected] .
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
All your information will be kept confidential according to EEO guidelines.

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are McDonald's Global Technology Perks + Benefits

McDonald's Global Technology Benefits Overview

McDonald's benefits and compensation program is designed to attract, retain, and engage talented people who will deliver strong performance, and help McDonald's achieve our business goals and objectives.

Our team members enjoy:
- Vacation days, personal time and holidays
- Medical, dental and vision coverage, plus other insurance options
- Annual and long-term incentive programs
- Summer hours
- Sabbatical program
- 401K program with company match

Volunteer in local community
Partners with nonprofits
OKR operational model
Open office floor plan
Flexible work schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
We believe in a seismic and bold value proposition where every individual feels their culture, identity, and experiences are valued and respected in our 10 Employee Business Networks.
Hiring practices that promote diversity
Health Insurance + Wellness
Disability insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental insurance
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision insurance
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health insurance
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Pet insurance
Financial & Retirement
401(K) matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Company equity
Performance bonus
Charitable contribution matching
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave
Childcare benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous parental leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Family medical leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation + Time Off
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid holidays
Paid sick days
McDonald's employees receive 100 hours per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored happy hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Onsite office parking
McDonald's offers employees paid on-site garage parking.
Onsite gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Professional Development
Job training & conferences
Tuition reimbursement
Promote from within
Continuing education stipend
Paid industry certifications

More Jobs at McDonald's Global Technology

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about McDonald's Global TechnologyFind similar jobs like this