Manager, Product Management - Servicer Integration

Manager, Product Management - Servicer Integration
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
About the Team
Do you love driving end-to-end delivery and pioneering new ways of working? Do you enjoy creating structure out of ambiguity and solving complex business problems in a fast-paced, collaborative environment? At Capital One, you'll be part of a group of makers, breakers, doers, and disruptors who solve real problems and meet real customer needs.
We are seeking a Manager to join our Servicer Integration team within the Personal Loans business. In this role, you will be a key contributor to the execution of our integration, assisting in the migration of Personal Loans servicing from legacy DFS/Finacle systems to a third-party platform. You will partner closely with engineering teams, business analysts, and vendor counterparts to ensure servicing integrations are built and performing accurately. This role offers the opportunity to drive operational results, influence cross-functional processes, and develop your leadership skills in a high-impact, transformative environment.
Specific responsibilities related to servicer integration and project management include:

• Execution Support: Assist in driving phases of the integration lifecycle, including business rule documentation, servicer integration requirements, and support the design of back-office processes.
• Operational Validation: Partner with the team to perform rigorous operational validation, ensuring that new processes / system integrations function as intended before and during cutover windows.
• Documentation & Governance: Maintain comprehensive project documentation, including RAID (Risks, Assumptions, Issues, Dependencies) logs, process maps, and control frameworks to ensure full audit-readiness.
• Cross-Functional Collaboration: Partner with Product, Technology, Risk, Legal, and Compliance teams to execute integration tasks and address roadblocks that arise during the conversion process.
• Communication & Reporting: Create transparency across the workstream by maintaining status trackers, preparing reporting materials, and highlighting vendor performance metrics for project leadership.
• Issue Resolution: Support the triage of integration issues, escalating blockers to senior leadership while ensuring day-to-day tasks remain on track to meet aggressive delivery milestones.

General Responsibilities:

• Proven ability to guide and develop a team of associates, fostering a culture of accountability and high performance.
• Demonstrated ability to operate effectively in a fast-paced environment, managing competing priorities with a focus on impact.
• Strong organizational skills; capable of managing detailed tasks and workflows while maintaining a view of the broader program roadmap.
• Effective communicator-ability to translate technical integration requirements into clear instructions and updates for diverse stakeholders.
• Challenges the status quo and identifies process improvements to enhance team velocity and integration outcomes.

Capital One Product Framework
In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  
  • A Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

OR

• Bachelor's degree in any field and at least 3 years of Product Management experience

Preferred Qualifications:

• Master's Degree (MBA, MS in Information Systems/Data Science).
• 7+ years of experience in process, project, or program management.
• 2+ years of operations or servicing-specific experience.
• Experience with regulatory compliance frameworks (e.g., FCRA, SCRA, AML/KYC).
• PMP, Lean, Agile, or Six Sigma certification.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $164,800 - $188,100 for Manager, Product Management
Richmond, VA: $149,800 - $171,000 for Manager, Product Management
Anytown, IL: $149,800 - $171,000 for Manager, Product Management
Riverwoods, IL: $149,800 - $171,000 for Manager, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).