Manager, Surveillance (L9)

Job Description:

Title/Role - Manager, Surveillance (L9)

Company Overview:

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Organizational Overview:

The performance marketing team is the engine behind business growth as it handles the majority of marketing activities. This includes targeting the right audience through campaigns, distributing content via channel marketing, conducting a thorough analysis of campaign launches and budgets, and also ensuring compliance via surveillance and governance all to maximize results and maintain a competitive edge. Together this team drives ROI and elevates Synchrony's brand presence in a dynamic market.

Role Summary/Purpose:

Reporting to the VP Growth Surveillance Manager, the primary responsibility of this role is to conduct surveillance and monitoring activities that validate process governance and effectiveness across Marketing.  This will be achieved through the application of prescribed testing methodology and documentation standards, using a holistic approach to ensure Marketing processes encompass effective risk mitigation tactics.  

Key Responsibilities:

• Execute process testing, timely and accurately using standard documentation. 

• Write test scripts, document test procedures, and maintain evidence and results in accordance with surveillance standards and deadlines. 

• Analyze outcomes to identify defects, categorize issues, determine root cause, and recommend final conclusions to surveillance management. 

• Communicate results to process owners and drive closed-loop remediation for all identified defects. 

• Maintain strong working knowledge of Growth processes and applicable regulatory changes; proactively pursue training and learning. 

• Build partnerships with Growth teams aligned to the annual surveillance plan and maintain an organized repository of workpapers/evidence supporting testing activities. 

• Perform other duties and/or special projects as assigned.  

Required Skills/Knowledge:

• Bachelor's degree in any discipline with 2+ years in reporting, governance, risk management, audit, compliance, or Growth experience; OR in-lieu of degree, 4+ years in reporting, governance, risk management, audit, compliance, or Growth experience.

• Risks and controls or testing/surveillance and/ audit experience

• Critical thinking and time management skills

• Effective written and verbal communication skills

• Experience applying analytical skills and attention to detail

• Proven ability to work independently and meet deadlines

• Proficiency in Microsoft Office Suite applications

Desired Skills/Knowledge:

•  Financial Services / Credit Card and/or Banking industry experience

• Experience working in the First Data, Fiserv, Workfront and/or Content Navigator is desired; First Data is preferred.

• 3+ years in Financial Services industry, including an operating knowledge of regulatory requirements

• 2+ years’ experience in assessing risks and controls or testing/surveillance and/ audit experience

• Experience applying analytical skills and attention to detail

• Understanding of Growth business systems & processes

• Strong experience with process maps, CTCs, CTQs, Process Universe, risk and control analysis and documentation, and other key governance elements.

• Effective written and verbal communication skills

• Proven ability to work independently and meet deadlines

• Proficiency in Microsoft Office Suite application.

Eligibility Criteria:

• Bachelor's degree in any discipline with 2+ years in reporting, governance, risk management, audit, compliance, or growth experience; OR in-lieu of degree, 4+ years in reporting, governance, risk management, audit, compliance, or growth experience.

Work Timings:

This role qualifies for Enhanced Flexibility offered in Synchrony and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with Asia and US teams.

The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs). We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs. Occasionally you may be required to commute or travel to Hub or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal/LLP)

• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• L8+ can only apply for this opportunity.

Grade/Level: 09

Job Family Group: