Manager

MANAGER

Located in the heart of the West Loop, Wicker Park, and River North, Parlor’s menu features fresh, local ingredients for brunch, lunch, dinner and late-night service. Our ideal manager is someone who has an entrepreneurial spirit, takes initiative, and wants to work in an environment where they can contribute to the growth and success of the company. A successful candidate will take on a key leadership role in a dynamic and fast-paced hospitality company. This place is packed with energy, creativity, and great company culture. We are looking for passionate industry professionals.

RESPONSIBILITIES

• Oversee and manage the daily operations of the restaurant 
• Quickly & professionally respond to any customer related issues
• Communicate with both FOH and BOH employees
• Checking out servers and bartenders, reconciling safe, filling out daily reports
• Ensure smooth dining and bar experience for the customers
• Communicate with the servers and kitchen to get food out in a timely manner
• Ensure guest satisfaction, resolve conflicts and complaints as they arise
• Assists in hiring and training staff
• Double check all orders that come in
• Knowledge of the food menu and table numbers
• Manages and oversees scheduling, adjusts schedules on the fly when needed
• Handles disciplining and terminating employees in accordance with restaurant policy
• Frequent quality control checks on food
• Ensure compliance in accordance with capacity and liquor regulations
• Conducts daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards.
• Schedules routine maintenance and service on equipment, calls in repairs as needed.

REQUIREMENTS

• 3+ years of strong supervisory experience
• Ability to stand/walk a minimum of 8 hours or as needed
• Must have weekend availability
• Aloha POS and Open Table knowledge is a plus!
• A positive attitude and ability work well under pressure with all restaurant staff
• Must have a great sense of hospitality and understand how it impacts on our business
• Excellent interpersonal skills with a focus on customer service
• Time management, organizational, and attention to detail is a must
• Decision making and problem-solving skills; able to identify and analyze problems and offer solutions.
• Responds well to feedback and constructive criticism
• Able to professionally communicate information to others and actively listen

Your resume will be reviewed by a member of our team, and we’ll reach out to you directly if there’s a fit.  All interviews will be via phone, Google Meet, or live with a member of our Hiring teams.

Equal Employment Opportunity Employer: Parlor is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by law.  We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.