Marketing Representative

As a Marketing Representative, you’ll provide exceptional guest service while promoting the Caesars Rewards program, assisting guests with account management, and sharing exciting promotions and property amenities. 

• Capability to answer a variety of questions regarding Grand Victoria Casino and services.

• Efficiently enroll new members into the Caesars Rewards program.

• Accurately input player information into the Casino Management System.

• Correctly answer all questions related to direct mail programs and mail delivery, seeking out clarification from management, as needed.

• Adheres to all Caesars Rewards policies and procedures as outlined in various program related manuals. 

• Responsible for the execution of all aspects of the Caesars Rewards program. 

• Assist with the execution of promotions and events. 

• Execute promotions by registering guests or assigning prizes. 

• Assist in promoting special events, promotions, entertainment and VIP parties.

• Assign prizes to winning guests from a promotion or event.

• Perform special projects assigned by Marketing Supervisor.

• Ensure all team members have accurate information for the week on promotions and events happening to provide flawless service to our guests.

• Perform other duties that may be assigned.

• Must be 21 years of age or older
• High School Diploma/GED preferred.
• One-year face-to-face customer service experience is required.

• Ability to sit and/or stand entire shift.

• Ability to lift, carry and manipulate supplies weighing up to 40 pounds.
• Requires bending and/or reaching from floor level to approximately 6 feet in height.
• Requires normal vision and hearing range, eye/hand coordination and ability to distinguish letters and symbols, proficient with working regular office equipment (computer, telephone, radio, and copy machine); excellent customer service skills and have a professional demeanor.
• Ability to communicate directly, telephonically, and electronically with co-workers, guests, general public, management both verbally and in writing.
• Understand and comply with all policies and procedures, job description, and all other instructions.
• Work is performed in Caesars Rewards, Promotions or Laurel Lounge, and/or an office environment.
• Requires regular face-to-face interaction with guests and co-workers, as well as interactions over the phone.
• Ability to tolerate varying conditions of temperature, noise levels; illumination and air quality.
• Must always present a professional appearance and demeanor

Salary Range: $17 - $17.50 per hour (Depending on experience)

Benefits:  Full Time

Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts