Associate Marketing Manager

| Chicago
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About Tock

Tock is changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe. This includes a robust reservation, pickup and delivery, guest, and table management system for businesses of all sizes.

Nick Kokonas and Chef Grant Achatz opened Alinea to international fanfare in 2005—now a perennial Michelin three star and widely considered one of the best restaurants in the world. From the start they were spending an average of $140,000 a year on staff dedicated to managing reservations and losing an average of $260,000 a year on cancellations, problems Nick wanted to solve. Nick founded Tock with Brian Fitzpatrick, founder of Google's Chicago engineering office, to do just that — to design and develop a new, robust reservation platform to change the way people around the world search, book, and dine.

Tock’s explosive growth (as of May 2020):

  • Awarded Built In’s “2020 Best Places to Work”
  • Announced Tock’s platform will be powering JP Morgan Chase’s new Dining Program
  • Won Chicago Tribune's "Game Changer" Award for industry innovation
  • Reached a global customer base of 30 countries operating in 200+ cities
  • Processed almost $1 billion in prepaid reservations
  • Featured in: New York Times, The Wall Street Journal, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and more
  • Named one of 2019's 50 Startups to Watch

Why Tock

Over 3,000 restaurants, from neighborhood favorites to the world’s best use Tock to manage reservations, book pickup and delivery orders, run events, reduce no-shows, increase sales, and improve hospitality. That is an exciting challenge and an incredible responsibility, but what brings us the most joy is how much our customers credit Tock for their viability and success — especially now. Our unwavering mission has been to help restaurants run better businesses, which is why we didn’t slow down or stand idle as the pandemic made waves throughout the hospitality industry. We quickly spun up a robust but low-cost pickup and delivery feature, a first of its kind contactless ordering and payment flow, and new configuration tools to help restaurants reopen safely. The praise and appreciation has been unending and the number of businesses switching to Tock continues to soar. Our mission to support restaurants and build a bridge to the future is brighter than ever.

What We’re Looking For

The Tock marketing team is looking for a food-obsessed Associate Marketing Manager to contribute to some of our most important efforts. 

What You’ll Do

  • Contribute to our guest marketing email program, including managing the content calendar, building campaigns in MailChimp, updating audience lists, and QA’ing.
  • Contribute to copywriting and proofreading across our guest and restaurant marketing.
  • Help develop and maintain our content marketing program across email, blog, and social.
  • Track, forecast, and analyze trends across our marketing efforts, and analyze in detail the data collected to provide the team reports and insights.

Required Skills

  • 1-5 years of marketing experience
  • Ability to demonstrate initiative, dependability, and a desire to learn and move fast
  • Type A level of project management
  • Proficient in Excel or Google Sheets
  • Familiarity with Google Analytics, MailChimp or other email marketing platforms
  • Experience with Salesforce, SQL, ad buying platforms, and Figma or other design programs a plus
  • Experience within the Hospitality industry is a plus—a passion for it is a must

The Team

The Marketing team has the exciting job of helping guests discover and experience something uniquely delicious. We also focus on growing interest and awareness of Tock globally across the restaurant, winery, and event industries. The team takes a data-driven approach to identify the most effective marketing channels. We pride ourselves on test and learn strategies and aren’t afraid to be a bit audacious (It’s easy when your CEO encourages it).

What we offer

  • Competitive salary
  • Full benefits (medical, dental, vision), 401k
  • Paid time off
  • Paid parental leave

Interested?

Please submit your resume and cover letter, letting us know why you're interested in Tock, using the link below.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • Maria DBDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail
    • MailChimpEmail
    • SendGridEmail

Location

Tock's headquarters is in the West Loop close to public transit, the highway, and all of the neighborhood's best restaurants and hotspots!

An Insider's view of Tock

What’s the vibe like in the office?

The best way I can describe it is “chill focus”. It’s much different than the kitchens I came up in. The best part about working here is the people. No one is here simply for a paycheck, but to be a part of something bigger. Everyone helps move the company forward while still being a great person.

The 8 foot dinosaur watching over us helps too.

Jeremy

Hospitality Manager

What does your typical day look like?

Every day in sales here is different than the last, and we have the flexibility to create our own schedules. Some are spent researching and reaching perfect matches for Tock, some are spent meeting with some of the world's best chefs in the coolest cities, and some are spent rolling up our sleeves and ensuring successful onboarding for our clients.

Brad

Territory Account Executive

What makes someone successful on your team?

A successful member of our team needs to be determined, passionate about our product and the success of our partners, persistent and flexible in trying new ways to reach potential new partners, and organized to easily manage your deals and leads. An optimistic and friendly attitude also goes a long way!

Maggie

Territory Account Executive

What unique initiatives do you have that encourage innovation?

For those that love food and eating out, what if I asked you, where should I go to dinner. What would you say? Tough question, right? The restaurant scene in Chicago and across the entire world is more crowded now than ever before. So at Tock we’re helping restaurants compete and succeed with tools to make them better businesses.

Dan

Director of Design

How do you collaborate with other teams in the company?

I've never worked with a more collaborative, talented, and hard-working group of people, across all of our teams. Everyone is willing to learn and adapt as the company grows and scales. Not only do all departments have full visibility into what the others are doing, but we actively seek out ways to help and improve lines of communication.

Huong

Account Manager

What are Tock Perks + Benefits

Tock Benefits Overview

Competitive salary
Full benefits (medical, dental, vision), 401k
Paid time off
Paid parental leave
Free daily lunch + stocked fridge
Nitro coffee and wine on tap
Friday afternoon happy hours
Pre-tax commuter benefits
Happy hours + company outings
BYOD (bring your own dog) to work
Working with the world's best chefs and restaurateurs

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 60 times an employee's annual salary.
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
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