Director of Marketing

| Chicago
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About Tock

Tock is the only all-in-one system for reservations, takeout, delivery, and events. We are changing the way restaurants, bars, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe. 

Tock’s explosive growth:

  • Named one of Fast Company’s Most Innovative Companies of 2021
  • Awarded Built In’s “2021 Best Places to Work”
  • Awarded America’s Hottest Brands of 2020 by AdAge 
  • Won Chicago Tribune's "Game Changer" Award for industry innovation
  • Reached a global customer base of 30 countries operating in 200+ cities
  • Processed over $1 billion in prepaid reservations
  • Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Chicago Tribune, Crain's Chicago Business, New York Post, and more

About the position

Tock is looking for an experienced Director of Marketing to add to our growing Marketing team. We are creative, nimble, and passionate about helping our customers, supporting our sales team, and inspiring guests to discover and book great experiences. You'll be part of a dynamic industry, working alongside some of the world’s best Chefs, accomplished entrepreneurs, and world-famous restaurant owners. The ideal candidate has extensive B2C/B2B marketing experience, deep marketing tech stack knowledge, and is passionate about the Hospitality Industry. 

What we're looking for

  • At least 10 years of experience in marketing and management required
  • Bachelor's degree in Business Administration, Marketing, or related field required
  • Extensive experience running both B2B and B2C marketing programs
  • Strong track record of coaching and developing great teams
  • Strong analytical and problem-solving skills
  • Strong verbal and written communication skills, strong work ethic, and high level of professionalism
  • Strong organizational skills, can manage multiple projects, and are comfortable working towards deadlines
  • Strong work ethic and high level of professionalism
  • Eager to work in a small, scrappy, fast-paced startup environment that allows you to take on many responsibilities and own many projects
  • Master of the following programs -
    • Microsoft Excel/Google Sheets
    • Google Analytics
    • Facebook, Google, Instagram, LinkedIn Ads
    • Redash (or other querying tools)
    • Salesforce
    • Email Marketing & Audience Management Platforms

What you’ll do

  • Execute brand awareness and lead generation campaigns in priority markets
  • Develop strategy and briefs around large campaigns and manage the team to see them through to execution, completion, and analysis
  • Lead messaging strategy for guests and customers, across channels and platforms, driving towards a personalized experience for all audiences
  • Develop creative solutions to contribute to retention across guests and customers
  • Spearhead efforts to increase SEO visibility
  • Forecast, draft, implement, and oversee the department’s operating budget
  • Manage, develop, and mentor marketing team
  • Perform other related duties as needed

What we offer

  • Competitive salary
  • Full benefits (medical, dental, vision), 401k
  • Paid time off
  • Paid parental leave

How to apply

Complete the short application below and submit a resume and cover letter. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MariaDBDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail
    • MailChimpEmail
    • SendGridEmail

Location

Tock's headquarters is in the West Loop close to public transit, the highway, and all of the neighborhood's best restaurants and hotspots!

An Insider's view of Tock

What’s the vibe like in the office?

The best way I can describe it is “chill focus”. It’s much different than the kitchens I came up in. The best part about working here is the people. No one is here simply for a paycheck, but to be a part of something bigger. Everyone helps move the company forward while still being a great person.

The 8 foot dinosaur watching over us helps too.

Jeremy

Hospitality Manager

What does your typical day look like?

Every day in sales here is different than the last, and we have the flexibility to create our own schedules. Some are spent researching and reaching perfect matches for Tock, some are spent meeting with some of the world's best chefs in the coolest cities, and some are spent rolling up our sleeves and ensuring successful onboarding for our clients.

Brian

Sales Development Executive

What makes someone successful on your team?

A successful member of our team needs to be determined, passionate about our product and the success of our partners, persistent and flexible in trying new ways to reach potential new partners, and organized to easily manage your deals and leads. An optimistic and friendly attitude also goes a long way!

Maggie

Territory Account Executive

What unique initiatives do you have that encourage innovation?

For those that love food and eating out, what if I asked you, where should I go to dinner. What would you say? Tough question, right? The restaurant scene in Chicago and across the entire world is more crowded now than ever before. So at Tock we’re helping restaurants compete and succeed with tools to make them better businesses.

Dan

Director of Design

How do you collaborate with other teams in the company?

I've never worked with a more collaborative, talented, and hard-working group of people, across all of our teams. Everyone is willing to learn and adapt as the company grows and scales. Not only do all departments have full visibility into what the others are doing, but we actively seek out ways to help and improve lines of communication.

Huong

Account Manager

What are Tock Perks + Benefits

Tock Benefits Overview

Competitive salary
Full benefits (medical, dental, vision), 401k
Paid time off
Paid parental leave
Free daily lunch + stocked fridge
Nitro coffee and wine on tap
Friday afternoon happy hours
Pre-tax commuter benefits
Happy hours + company outings
BYOD (bring your own dog) to work
Working with the world's best chefs and restaurateurs

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 60 times an employee's annual salary.
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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