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Marketing Coordinator

| Chicago
Applicants should submit their resume and cover letter to [email protected] w/ "Built In" in the subject line.
Apply now

About Tock

Tock is reimagining how chefs, restaurants, and wineries across the world run their businesses and manage reservations.

Nick Kokonas and Chef Grant Achatz opened Alinea to international fanfare in 2005 - now a perennial Michelin three star and widely considered one of the best restaurants in the world. For years they were spending $140,000 a year on staff dedicated to managing reservations and losing an average of $260,000 a year on cancellations. Knowing there had to be a solution, Nick started work on a new reservation system. The homemade platform was a success, nearly eliminating no-shows and dramatically improving the guest experience. Soon after, Nick founded Tock with Brian Fitzpatrick, founder of Google's Chicago engineering office, to turn this simple idea into a robust platform to change the way people dine.

Tock’s explosive growth (as of June 2019):

  • Won Chicago Tribune's "Game Changer" Award for industry innovation
  • Reached a global customer base of 23 countries operating in 100+ cities
  • Has now processed over half a billion dollars in prepaid reservations

What We’re Looking For

The Tock marketing team is looking for a quick, creative, and detail-oriented person to join our rapidly growing company. People who do well on this team are self-motivated, eager to dive into projects that might fall outside their comfort zone, and are motivated to move quickly while delivering great results.

What You’ll Do

  • Project manage our guest marketing email efforts, including organizing the content calendar, building campaigns in MailChimp, updating audience lists, selecting images, and QA’ing each email before delivery.
  • Lead our customer launch success program, which requires coordination with the Account Management team to write/design/develop announcement emails, design social graphics, build AdWords campaigns, and ensure that each customer’s launch is a success.
  • Research key editors in each new market we enter in order to prepare draft PR pitches.
  • Build and maintain an asset library of high-resolution photos for each customer we work with (Warning: this particular task may result in a level of hunger that even our free daily lunch can’t satiate).

Required Skills

  • 1-3 years of experience working in a marketing role
  • Ability to demonstrate initiative, dependability, and a desire to learn and move fast
  • Type A level of dedication to project management and coordination
  • Experience with graphic design programs (Adobe, Figma, Sketch, etc) a plus
  • Bachelors degree in marketing or equivalent preferred

The Team

The marketing team brings a broad range of skills to the table across strategy, design, coding, and creative writing. We work in a close-knit environment with the shared objective of growing global interest and awareness of Tock across the restaurant, winery, and event industries. We use a data-driven approach to identify the most effective marketing channels. We pride ourselves on test-and-learn strategies and aren’t afraid to be a bit audacious (it’s easy when your CEO encourages it). The team is creative, nimble, and passionate about helping not only our customers succeed in a very competitive market, but also helping guests discover and experience something uniquely delicious.

What We Offer

  • Competitive salary
  • Full benefits (medical, dental, vision), 401k
  • Paid time off
  • Paid parental leave
  • Free daily lunch
  • Nitro coffee on tap

Interested?

Please submit your resume and cover letter, letting us know why you're interested in Tock, using the link below.

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Applicants should submit their resume and cover letter to [email protected] w/ "Built In" in the subject line.
Apply now
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Location

Tock's headquarters is in the West Loop close to public transit, the highway, and all of the neighborhood's best restaurants and hotspots!

An Insider's view of Tock

What’s the vibe like in the office?

The best way I can describe it is “chill focus”. It’s much different than the kitchens I came up in. The best part about working here is the people. No one is here simply for a paycheck, but to be a part of something bigger. Everyone helps move the company forward while still being a great person.

The 8 foot dinosaur watching over us helps too.

Jeremy

Hospitality Manager

What does your typical day look like?

Every day in sales here is different than the last, and we have the flexibility to create our own schedules. Some are spent researching and reaching perfect matches for Tock, some are spent meeting with some of the world's best chefs in the coolest cities, and some are spent rolling up our sleeves and ensuring successful onboarding for our clients.

Brad

Territory Account Executive

What makes someone successful on your team?

A successful member of our team needs to be determined, passionate about our product and the success of our partners, persistent and flexible in trying new ways to reach potential new partners, and organized to easily manage your deals and leads. An optimistic and friendly attitude also goes a long way!

Maggie

Territory Account Executive

What unique initiatives do you have that encourage innovation?

For those that love food and eating out, what if I asked you, where should I go to dinner. What would you say? Tough question, right? The restaurant scene in Chicago and across the entire world is more crowded now than ever before. So at Tock we’re helping restaurants compete and succeed with tools to make them better businesses.

Dan

Director of Design

How do you collaborate with other teams in the company?

I've never worked with a more collaborative, talented, and hard-working group of people, across all of our teams. Everyone is willing to learn and adapt as the company grows and scales. Not only do all departments have full visibility into what the others are doing, but we actively seek out ways to help and improve lines of communication.

Huong

Account Manager

What are Tock Perks + Benefits

Tock Benefits Overview

Competitive salary
Full benefits (medical, dental, vision), 401k
Paid time off
Paid parental leave
Free daily lunch + stocked fridge
Nitro coffee and wine on tap
Friday afternoon happy hours
Pre-tax commuter benefits
Happy hours + company outings
BYOD (bring your own dog) to work
Working with the world's best chefs and restaurateurs

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Our game room includes Foosball, Darts.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Cross functional training encouraged
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Applicants should submit their resume and cover letter to [email protected] w/ "Built In" in the subject line.
Apply now
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