The Services Solution Manager plays a key role in supporting the sales team and customers by translating technical capabilities into tailored services solutions that meet customer needs. This role focuses on building strong relationships, strengthening Nokia’s presence throughout the Pre-Sales and Post-Sales phases, and guiding the creation of solution offerings. By combining deployment and support services understanding with technical expertise with a strategic approach, the Solution Manager ensures customer satisfaction while driving business success
Responsibilities- Evaluate and develop business opportunities in collaboration with Sales team / Account Manager, typically at regional or sub-regional level or with Partner Sales Manager typically at National Level
- Support sales opportunities through broad technical / system level expertise and internal / external business understanding
- Acts as a subject matter expert and engages customers, presents viable technical solutions, and articulates their value to the customers
- Contribute to the creation of customer network evolution plans, and competitively positions our technology strategy, solutions, and products to address customer needs.
- Identify short and longer-term solutions to address customer needs
- Provide expertise on solution architectures in the early phase of opportunity development, typically on regional / country level
- Address complex technical risks e.g. solution roadmap availability) with mitigation plans and solutions which generate solid business impact
- Interpret internal and external business challenges and recommends best practices to improve products, processes and services
- Have in-depth organizational and relevant market knowledge and uses understanding on how relevant areas can be integrated to achieve objectives
- Gather network and site information required for preparation of customer quotations; focus on receipt and successful and efficient processing of customer orders
- Provide on-site customer support for both Pre and Post Sales activities
- Assist in driving project completion and acceptance from the customer
- Travel: 50%-75%
You have:
- At least 5 years’ experience in services, pre-sales, sales, and/or business development with deep understanding of the private wireless landscape in the telecommunications industry
- Solid knowledge of Mobile Networks product and Services portfolio (including RAN & MW) and understanding of delivery
- Proficient problem-solving, communication and presentation skills
- Proven record of making solid commitments and delivering
- Ability to work independently and manage complexity, uncertainty, and ambiguity, with high situational adaptability
- Ability to trust, open collaboration and continuous improvement within own unit and across organizations
Proven ability to deal with fast evolving, complex and demanding customer requirements and situations
- Bachelor’s degree or equivalent experience.
It would be nice if you also had:
- Master's degree
- Demonstrated influencing and negotiation skills
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
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