Metro Build Program Manager

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Metro Build Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. 

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

As a Metro Build Program Manager, your success will be measured by: 

Data Center Build Operations

• Establish positive working relationships with construction stakeholders
• Attend all metro new build, expansion and retrofit project related design, construction, and commissioning meetings
• Be the liaison between Construction and Operations (be the voice for Operations) and escalate any issues that could cause impact
• Participate in all Construction/Operations walkthroughs, as well as routine construction inspections during the builds
• Coordinate and execute turnover operations, ensure turnover checklist is completed and validated, and all turnover artifacts are delivered on time
• Document and report lessons learned from each project

Service Delivery

• Balance leadership, influence skills, supportive individual contributions, project management, and expertise in enterprise-level operations
• Monitor services and KPIs, OKRs, SLAs, and OLAs and report trends and service anomalies
• Keep track of all the latest and upcoming key milestones and deliverables
• Lead key processes, such as team and triage meetings, prioritizes work across the team, and rebalances priorities to respond to changes
• Standardize infrastructure equipment, processes, and workflows through design, construction, and turnover of these world class facilities  
• Assist with new facility design & commissioning, coordinating to installation of core network infrastructures

Data Center Work Environment:

• Share best practices, assists others in learning role, process, procedures, and mentors others
• Promote a culture of safety, security, and compliance in all aspect of datacenter activities
• Realize the impact of change on others
• Learn, live, and coach the One Microsoft culture and values. 
• Lead through change by bringing clarity, generating energy, and delivering success
• Embody our culture and values

Ownership

• In alignment with management priorities, hold self accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service)
• Support escalation of issues to appropriate owner

Required Qualifications:

• High School Qualification or equivalent AND 3+ years' experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience 

Other Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
• Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications
• 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)

Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,500 - $225,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.