Microsoft Dynamics 356 CRM Administrator

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

We are seeking a Microsoft Dynamics 365 CRM Administrator to join our high-performing CRM/Customer Experience team. This role will support the day-to-day operations, maintenance, and optimization of Microsoft Dynamics 365 across multiple internal business units. The CRM Administrator will work within the Customer Experience Applications Group in Corporate IT and report directly to the CRM Manager.

This position is ideal for someone who is detail-oriented, collaborative, and passionate about delivering excellent user support and system performance. If you thrive in a dynamic environment and are looking to grow within a unique and supportive culture, we encourage you to apply.

This is a fully remote position with light travel requirements (10–20%).

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Responsibilities

· Administer and maintain Microsoft Dynamics 365 environments, including Customer Service, Sales, Marketing, and Field Service modules.

· Manage user accounts, roles, and permissions to ensure secure and appropriate access.

· Monitor system performance and proactively address issues to ensure stability and uptime.

· Handle incoming support tickets, triage and resolve incidents, and escalate complex issues as needed.

· Participate in change management and problem management processes.

· Conduct regular security reviews and implement controls to protect sensitive data.

· Support data integrity through regular audits and clean-up activities.

· Assist with configuration changes, workflows, and business rules based on user requirements.

· Collaborate with business stakeholders to gather feedback and improve CRM usability.

· Document system processes, configurations, and updates.

· Stay current with Dynamics 365 updates and share relevant information with the team monthly.

· Participate in special projects or initiatives related to the Customer Experience Team, including committees and operational teams.

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Required Qualifications

· Bachelor’s degree in Computer Science, Information Systems, or a related field.

· 3+ years of hands-on experience administering Microsoft Dynamics 365 environments.

· Strong understanding of and experience implementing Dynamics 365 modules such as Customer Engagement (Sales, Customer Service), Marketing, and Field Service.

· Strong understanding of Power Platform (Power Apps, Power Automate, Power BI) and its integration with Dynamics 365.

· Experience managing day-to-day service operations, including support ticket resolution and system monitoring.

· Experience with user access models, security roles, and data protection best practices.

· Ability to work collaboratively with cross-functional teams and communicate effectively with technical and non-technical stakeholders.

· Metrics- and data-driven mindset, with a focus on continuous improvement.

· Excellent documentation and organizational skills.

· Willingness to travel up to 20%.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.