Manages mid-market and enterprise customer accounts by upselling telecommunications services, securing renewals, winning back former customers, achieving revenue quotas, prospecting, developing proposals, and coordinating with sales and marketing teams. Maintains CRM records and participates in customer meetings, sales training, and occasional customer-site travel.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Ready to advance client relationships while driving business growth? As a Mid Market Account Manager at Spectrum, you will focus on upselling, renewing and retaining voice, data and video services for existing customers in the Mid-market and Enterprise segments. Your consultative approach and dedication to client partnerships will help boost revenue and reinforce Spectrum's reputation for trusted solutions.
How You Will Make an Impact
Working Conditions
What You Will Bring to Spectrum
Required Qualifications
Education
Experience
Preferred Qualifications
Education
Experience
Skills
#LI-SE1
SCM240 2026-86602 SCM240 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Ready to advance client relationships while driving business growth? As a Mid Market Account Manager at Spectrum, you will focus on upselling, renewing and retaining voice, data and video services for existing customers in the Mid-market and Enterprise segments. Your consultative approach and dedication to client partnerships will help boost revenue and reinforce Spectrum's reputation for trusted solutions.
How You Will Make an Impact
- Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments
- Win back former customers by presenting compelling solutions and incentives
- Achieve monthly revenue quotas through strategic account management and targeted sales activities
- Initiate contact with prospective clients through telephone outreach, cold call visits, networking and participation in industry events
- Develop customer-centric proposals that articulate Spectrum's value proposition
- Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management
- Maintain comprehensive sales databases to track activity and customer information
- Work closely with Sales Support and Marketing teams to drive successful account outcomes
- Participate in sales meetings and training sessions to deepen your knowledge and expertise
Working Conditions
- Office-based role with occasional travel to customer locations
What You Will Bring to Spectrum
Required Qualifications
Education
- High school diploma or general education degree required (GED)
Experience
- Working knowledge of computers, computer networking, Internet solutions and fiber-connected networks
Preferred Qualifications
Education
- Bachelor's degree in a business-related field
Experience
- Account management or sales experience in the telecommunications B2B industry
Skills
- Practical experience using CRM systems such as SalesForce
- Proficiency with Microsoft Excel, Word, PowerPoint and Outlook
#LI-SE1
SCM240 2026-86602 SCM240 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Similar Jobs at Spectrum
eCommerce • Information Technology • Internet of Things • Mobile • On-Demand • Retail • Software
Manages mid-market and enterprise customer accounts by upselling, renewing, and retaining telecommunications services. Responsibilities include winning back former customers, meeting revenue quotas, prospecting, developing proposals, maintaining CRM records, collaborating with sales teams, and attending customer meetings and industry events. The role requires office-based work with occasional travel to customer locations.
Top Skills:
Cloud ServicesComputer NetworkingFiber-Connected NetworksInternet SolutionsExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft WordSalesforce
eCommerce • Information Technology • Internet of Things • Mobile • On-Demand • Retail • Software
Sells tailored voice, data, and video communication solutions to mid-market business clients. Responsibilities include consultative needs analysis, proposal presentations, lead generation, cold calling, networking, quota achievement, lead qualification, ROI analysis, CRM maintenance, and coordination with account management for client retention.
Top Skills:
Computer NetworkingFiber-Connected NetworksLanExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft WordSalesforceWan
eCommerce • Information Technology • Internet of Things • Mobile • On-Demand • Retail • Software
Retains customers and increases revenue through telephone-based customer service, billing support, product education, upselling, and sales. Resolves complaints and product questions, processes retained-account and new-sales orders in billing systems, compares services with competitors, meets call-handling metrics, and supports customer satisfaction. The role requires bilingual English and Spanish communication, variable scheduling, computer proficiency, and the ability to handle difficult customers.
Top Skills:
Billing SystemsCable Communications TechnologyConsumer ElectronicsPersonal Computers
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
