Contacts existing Spectrum Mobile customers through inbound and outbound calls to activate devices and increase mobile line activations. Uses sales techniques to upsell and cross-sell products, handle objections, resolve customer needs, document interactions, and maintain accurate work orders. Follows scripts, business rules, compliance requirements, and call-flow procedures while contributing process and tool improvement suggestions in a fast-paced, metrics-driven call center environment.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
The Mobile Outreach Specialist is responsible for contacting existing Spectrum Mobile customers to activate un-activated devices and maximize mobile activation yield. This role handles both inbound and outbound customer interactions, leveraging sales techniques to drive additional mobile line activations while delivering excellent customer experience. The Mobile Outreach Specialist reports directly to the Supervisor and does not have any supervisory responsibilities.
Actively and consistently support all efforts to simplify and enhance the customer mobile activation experience.
Use available tools and systems to make outbound dials and handle inbound calls to encourage customers to activate their Spectrum Mobile lines.
Follow established call flow, scripting, and company guidelines while handling calls and working assigned tasks, ensuring customer needs are met accurately and in a timely manner.
Maximize additional revenue from existing customers by selling additional mobile lines using recommended sales techniques.
Identify and maximize upselling and cross-selling opportunities for qualifying products and services during each customer interaction.
Apply all relevant business rules and processes to ensure the integrity of work orders, with a focus on increasing completion and activation rates.
Accurately document customer interactions, outcomes, and work order updates in required systems.
Document and share best practices with team members and provide suggestions for process, tool, and script improvements.
Adhere to all company policies, procedures, and compliance requirements.
Perform other duties as assigned.
Required Skills/Abilities and Knowledge
Strong customer service orientation with the ability to build rapport quickly.
Effective verbal and written communication skills.
Ability to persuasively present the value of Spectrum Mobile products and services.
Demonstrated ability to handle objections and negotiate with customers.
Strong attention to detail and accuracy when working in multiple systems and tools.
Ability to manage time effectively in a fast-paced, metrics-driven environment.
Basic math and analytical skills to understand offers, promotions, and billing impacts.
Ability to work independently while contributing to team goals.
Required Education
High School Diploma or equivalent combination of education & experience
Required Related Work Experience and Number of Years
Experience in customer service or sales 1+
Experience with mobile services, wireless, or telecom products a plus
Preferred Skills/Abilities and Knowledge
Ability to solve problems and adapt quickly in a fast-paced environment.
Ability to communicate effectively to understand the caller's needs and provide appropriate solutions.
Knowledge of the mobile/wireless industry, including common products, services, and terminology.
Knowledge of Spectrum Mobile product information, packaging, pricing, and current offers (or ability to quickly learn and retain this information).
WORKING CONDITIONS
Call center or office environment.
Regular, consistent, and punctual attendance required.
Schedules may include evenings, weekends, and/or holidays based on business needs.
#LI-AM3
CSU133 2026-81850 CSU133 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
The Mobile Outreach Specialist is responsible for contacting existing Spectrum Mobile customers to activate un-activated devices and maximize mobile activation yield. This role handles both inbound and outbound customer interactions, leveraging sales techniques to drive additional mobile line activations while delivering excellent customer experience. The Mobile Outreach Specialist reports directly to the Supervisor and does not have any supervisory responsibilities.
Actively and consistently support all efforts to simplify and enhance the customer mobile activation experience.
Use available tools and systems to make outbound dials and handle inbound calls to encourage customers to activate their Spectrum Mobile lines.
Follow established call flow, scripting, and company guidelines while handling calls and working assigned tasks, ensuring customer needs are met accurately and in a timely manner.
Maximize additional revenue from existing customers by selling additional mobile lines using recommended sales techniques.
Identify and maximize upselling and cross-selling opportunities for qualifying products and services during each customer interaction.
Apply all relevant business rules and processes to ensure the integrity of work orders, with a focus on increasing completion and activation rates.
Accurately document customer interactions, outcomes, and work order updates in required systems.
Document and share best practices with team members and provide suggestions for process, tool, and script improvements.
Adhere to all company policies, procedures, and compliance requirements.
Perform other duties as assigned.
Required Skills/Abilities and Knowledge
Strong customer service orientation with the ability to build rapport quickly.
Effective verbal and written communication skills.
Ability to persuasively present the value of Spectrum Mobile products and services.
Demonstrated ability to handle objections and negotiate with customers.
Strong attention to detail and accuracy when working in multiple systems and tools.
Ability to manage time effectively in a fast-paced, metrics-driven environment.
Basic math and analytical skills to understand offers, promotions, and billing impacts.
Ability to work independently while contributing to team goals.
Required Education
High School Diploma or equivalent combination of education & experience
Required Related Work Experience and Number of Years
Experience in customer service or sales 1+
Experience with mobile services, wireless, or telecom products a plus
Preferred Skills/Abilities and Knowledge
Ability to solve problems and adapt quickly in a fast-paced environment.
Ability to communicate effectively to understand the caller's needs and provide appropriate solutions.
Knowledge of the mobile/wireless industry, including common products, services, and terminology.
Knowledge of Spectrum Mobile product information, packaging, pricing, and current offers (or ability to quickly learn and retain this information).
WORKING CONDITIONS
Call center or office environment.
Regular, consistent, and punctual attendance required.
Schedules may include evenings, weekends, and/or holidays based on business needs.
#LI-AM3
CSU133 2026-81850 CSU133 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
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