Manage MSP client onboarding projects from kickoff through transition to Service Delivery and Network Operations. Coordinate clients, technical teams, vendors, schedules, budgets, documentation, deployments, and testing. Track risks, dependencies, resources, financial variances, and completion dates while serving as the primary client contact. Ensure managed IT services and onboarding requirements are fully implemented and documented before final handoff.
In-Telecom is seeking an experienced MSP Onboarding Project Manager to lead new managed IT clients through the onboarding and implementation process.
This role owns the client onboarding experience from kickoff through transition to our Service Delivery and Network Operations teams. You'll coordinate clients, Project Engineers, Project Technicians, vendors, and internal teams to ensure onboarding projects are properly planned, documented, scheduled, and completed on time and within budget.
Key Responsibilities
What You'll Do
- Manage new MSP client onboarding projects from kickoff through final handoff to ongoing support.
- Serve as the primary point of contact for clients throughout the onboarding process.
- Build and maintain project schedules, milestones, resource plans, and onboarding timelines.
- Coordinate Project Engineers and Technicians responsible for technical discovery, documentation, deployment, remediation, and testing.
- Ensure client environments, processes, vendors, applications, infrastructure, and technical requirements are fully documented.
- Track project labor, budgets, financial variances, estimated completion dates, and cost-to-completion.
- Identify risks, missing information, client dependencies, access requirements, and potential delays early in the onboarding process.
- Coordinate deployment and validation of managed IT services, including endpoint management, security, backup, monitoring, MFA, email security, and related MSP tools.
- Lead client kickoff, status, and closeout meetings.
- Maintain clear communication with clients and internal stakeholders regarding progress, risks, outstanding items, and next steps.
- Ensure onboarding requirements are complete before transitioning the client to Service Delivery and the Network Operations team.
Skills, Knowledge and Expertise
What We're Looking For
- 3+ years of project management, implementation, onboarding, or project coordination experience in IT.
- Experience managing project schedules, resources, budgets, forecasts, and multiple concurrent projects.
- Strong Microsoft Excel skills.
- Strong client-facing communication and organizational skills.
- Ability to coordinate technical resources without needing to personally perform the engineering work.
- Working knowledge of Microsoft 365, networking, servers, endpoints, cybersecurity, backup, and managed IT services.
Preferred Experience
- Previous experience working for a Managed Service Provider (MSP) is strongly preferred.
- Experience with MSP client onboarding, ConnectWise PSA, Microsoft 365, documentation platforms, RMM tools, endpoint security, backup, network monitoring, and related managed-services technologies is a plus.
- PMP, CAPM, Project+, ITIL, Six Sigma, or similar certifications are beneficial but not required.
Work Environment
- This position includes office-based work and travel to client locations throughout the region. Some projects may require occasional evening, weekend, or out-of-town work based on client and onboarding requirements.
Benefits
- Medical
- Dental
- Vision insurance
- Life and disability insurance
- 401(k) with company match
- Paid time off
- Gym membership reimbursement.
About
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
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