Operations Manager- Elk Grove IL MDO

Temco Logistics, a proud subsidiary of The Home Depot, is seeking a detail-oriented and proactive Operations Manager to support our delivery and customer service teams. This role plays a key part in ensuring smooth daily operations, accurate scheduling, and high service standards. If you are organized, a strong communicator, and thrive in a fast‑paced environment, we’d love to hear from you. 

Must-Have Skills 

• Transportation operations experience 

• Routing and dispatching experience 

• Warehouse management experience 

What You’ll Do 

• Monitor daily delivery operations and resolve service exceptions 

• Support drivers and customer service teams with real-time troubleshooting 

• Train and onboard new team members 

• Build, manage, and adjust office and driver schedules 

• Order and maintain office supplies 

• Prepare delivery manifests and ensure dispatch readiness 

• Collaborate with routing and driver managers to optimize performance 

• Review payroll and resolve discrepancies 

• Process reschedules, cancellations, and customer service exceptions 

• Oversee inbound and outbound logistics at 3PL locations 

• Track recycling and waste levels and recommend operational improvements 

Daily & Weekly Responsibilities 

• Track delivery exceptions and ensure timely resolution 

• Monitor compliance with check-ins, paperwork, and routing standards 

• Review next-day delivery plans and adjust schedules as needed 

• Submit nightly operations recap reports 

• Attend weekly planning and operations meetings 

• Conduct inventory checks and order supplies 

Success Metrics 

• On-time and complete delivery performance 

• Driver satisfaction and engagement scores 

• Employee retention and safety compliance 

• Labor hours and productivity versus goals 

• Fleet damage and repair cost management