Protect and monitor high-value, high-security shipments using In-Transit Security protocols. Monitor shipments in EyeOnIt and McLeod, perform data entry, manage risks and escalations, update customer portals, coordinate with teams, and ensure paperwork and customer communications. Requires 2nd-shift weekend availability; training onsite in Lisle before remote work.
The Operations Specialist is part of an elite team responsible for ensuring the safety and integrity of High-Value, High-Security shipments, meeting and exceeding customer expectations. This role operates within a specialized business unit that values urgency, precision, and pride in performance. Team members undergo rigorous training and assessment to master DeSpir’s In-Transit Security protocols.
**2nd shift - must be able to work weekends**
ESSENTIAL FUNCTIONS (*Denotes GDP related function):
· Protects the integrity of cargo being shipped by rigorously applying DeSpir’s In-Transit Security Processes*
· Follows DeSpir’s processes of mitigating risk in real time and provides timely contextually aware updates to our customers
· Proactively creates solutions to process breakdowns as they occur while communicating updates to the customer*
· Communicates and coordinates with all members of the DeSpir team to ensure the integrity of shipments*
· Carries out all necessary data entry and confirmation of key milestones of the In Transit Security process in EyeOnIt. (Scripts, arrival, departure, PODs, etc.) while utilizing Mcleod and other systems*
· Monitors In Transit Security shipments through multiple systems to ensure quick response to customer requests
· Assures that all paperwork including, but not limited to temperature reports, pictures, and POD are uploaded to the load in EyeOnIt and are sent to the customer for billing*
· Risk management driven with an extensive focus on risk management best practices and protocols*
· Handling escalations of suspicious activity regarding customer freight *
· Responsible for updating customer portals based on customer requirements
QUALIFICATIONS/SKILLS/EDUCATION REQUIREMENTS:
· College degree in supply chain preferred
· Two plus years in security and compliance background and/or customer service
· Three years logistics experience
· Knowledge of TSA and GDP practices preferred
· Ability to multitask under pressure
· Advanced knowledge of supply chain industry, including regulations and customer requirements
· Clear and confident communication both verbal and written
· Extreme detail-orientation
· Experience with conflict resolution
· Demonstrates emotional intelligence
· Working knowledge of Microsoft Office and Teams
· Analytical approach to problem solving
· Personality: Self-confident, self-motivated, extroverted, flexible and able to work independently in a team-oriented environment.
· Ability to understand and communicate drivers’ temperature requirements, mileage, and hours of service during transit
· Demonstrates company’s core values: Conscientious, Creative, Determined, Accountable, Willing to Help, and Vulnerable.
Must be able to work days onsite at our Lisle office for training. Once training is completed, you will then go remote to the shift you were hired for.
What We Offer:
- Competitive starting salary
- Recognition programs using Awardco
- Medical, dental, vision, and FSA and HSA plans
- 401k contribution at 3%
- Company paid Life Insurance/AD&D and Short-Term Disability
- Voluntary Life Insurance options
- Paid Time Off (PTO)
- Paid Parental Leave
- Paid Bereavement Time Off
**No 3rd party calls**
We are an equal opportunity employer. We consider all qualified applicants in accordance with the Illinois Human Rights Act and provide accommodations as required by law.
The base pay range for this role is $60,000 – $60,000 per year.
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