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Associate, Consumer Experience - In Person

| West Suburbs

What makes Pampered Chef unique

We aren’t your typical company - we act like owners, crave challenges, seek out learning opportunities, and thrive in an environment of empowerment and accountability. We want the best people who are passionate about driving results and continually getting better. Our team is guided by our core values and our purpose of enriching lives. Our open floor plan and flat organization ensure that you will take ownership of key projects and work closely with our leaders. We’ve set a clear strategy for growth; we’re focused on driving our reinvention and capitalizing on the numerous opportunities across our industry. Additionally, we have a unique blend of being a long-term focused, small, agile company backed by the resources of Berkshire Hathaway.

 

About the Consumer Experience Associate Role

You are a visionary who can combine strategic thinking with the ability to develop, test, and execute on new services, experiences, and ideas! You should love engaging with customers, rapidly launching experiments, and designing solutions and experiences to meet customer needs. Your toolkit should include a variety of techniques including user-focused design, and lean start-up techniques. We will provide you with access to Pampered Chef’s financial resources, brand, and other assets to support your efforts. This role is a critical component of a core strategic initiative with widespread support across the senior management team. 

As a member of the Consumer Experience Team, you can expect:

  • Work with multidisciplinary teams and conduct user research to inform and inspire strategic decisions and design solutions
  • Leverage research to drive to insights, and facilitate brainstorms to generate concepts on new experiences, services, and ideas
  • Translate research insights into powerful frameworks and minimum viable prototypes and/or storyboards for concept creation
  • Develop, test, and iterate on new experiences, services, and ideas using a variety of tools including user-focused design, lean start-up techniques
  • Support the scale and launch of new experiences to the full field of direct sales consultants
  • Help build Pampered Chef’s innovation culture

 

What we’re looking for in a new team member:

  • A bachelor’s degree is required
  • 3-5 years of professional experience, specifically working with a team
  • 1-2 years of experience in User-centered research (qualitative, design, ethnographic)
  • Proficient in human-centered design methodology
  • You should love engaging with customers, rapidly launching experiments, and designing solutions and experiences to meet user needs
  • You are driven by empathy and a passion for understanding people
  • Experience with user research/fieldwork
  • A strategic thinker who is familiar with a variety of qualitative research methodologies. These methods might include conducting 1:1 interviews, moderating group conversations, running live prototype sessions, or engaging with users remotely
  • You have experience with quantitative research and a genuine passion for data
  • You are smart, curious, and able to take on problems and build solutions quickly

 

More about Pampered Chef

We are a global brand delivering curated, high-quality kitchen solutions through a network of over 40,000 independent consultants and a rapidly growing online business. We began as a Chicago-based start-up in 1980 and today are part of the Berkshire Hathaway family of companies. Now we’re leveraging our company’s strong foundation to reinvent our company and our brand for future growth. We’re searching for world class people to help reshape our company to deliver on our purpose of enriching lives one meal and one memory at a time.

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Technology we use

  • Engineering
    • JavaLanguages

Location

We get to mix it up! PC has offices in Addison and in downtown Chicago.

What are Pampered Chef Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Happy Hours

Additional Perks + Benefits

Each and every coworker makes a difference every day by asking tough questions, finding the answers, and then making it happen—our entrepreneurial employees are the key to our success! Pampered Chef is big enough to implement cutting-edge technology, and small enough for all ideas to be heard and challenged.
We are a learning focused environment—we want you to learn from us, and we expect to learn from you and what you’re passionate about! We even provide training and development for added brainpower.

We collaborate every day in a high-tech space with writable walls, open collaboration zones, quiet “I need to contemplate” zones, and fun zones with ping pong, basketball, and bags, of course. No boring cubicle farms here!

We are concerned about your physical and financial well-being and offer BC/BS PPO or HMO health plans, dental, disability, matched 401K, life insurance, on-site fitness center, comfy chairs, on-site cafeteria, and dry cleaning valet service.

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